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	<title>fredmcclimans.com &#187; All</title>
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	<link>http://fredmcclimans.com</link>
	<description>analysis - innovation - execution</description>
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		<title>Suicide: A Global, Local Crisis</title>
		<link>http://fredmcclimans.com/2014/12/17/suicide-a-global-local-crisis/</link>
		<comments>http://fredmcclimans.com/2014/12/17/suicide-a-global-local-crisis/#comments</comments>
		<pubDate>Thu, 18 Dec 2014 04:47:40 +0000</pubDate>
		<dc:creator><![CDATA[Fred McClimans]]></dc:creator>
				<category><![CDATA[All]]></category>
		<category><![CDATA[Articles]]></category>
		<category><![CDATA[Community]]></category>
		<category><![CDATA[Content]]></category>
		<category><![CDATA[#depression]]></category>
		<category><![CDATA[#notalone]]></category>
		<category><![CDATA[#suicide]]></category>
		<category><![CDATA[#‎usguys‬]]></category>
		<category><![CDATA[World Health Organization]]></category>

		<guid isPermaLink="false">http://fredmcclimans.com/?p=1379</guid>
		<description><![CDATA[Depression is a global crisis, and every 40 seconds a life is lost to suicide. This post is part of a month-long series on suicide, written by friends of Sam Fiorella, and dedicated to his son Lucas, who was lost to suicide earlier this year. ]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>5 Thoughts from CRM Evolution 2013</title>
		<link>http://fredmcclimans.com/2013/08/26/5-thoughts-from-crm-evolution-2013/</link>
		<comments>http://fredmcclimans.com/2013/08/26/5-thoughts-from-crm-evolution-2013/#comments</comments>
		<pubDate>Mon, 26 Aug 2013 21:35:58 +0000</pubDate>
		<dc:creator><![CDATA[Fred McClimans]]></dc:creator>
				<category><![CDATA[All]]></category>
		<category><![CDATA[Articles]]></category>
		<category><![CDATA[Written Words]]></category>
		<category><![CDATA[#crme13]]></category>
		<category><![CDATA[#custserv]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[CX]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[LinkedIn]]></category>
		<category><![CDATA[NYC]]></category>

		<guid isPermaLink="false">http://fredmcclimans.com/?p=1304</guid>
		<description><![CDATA[I spent some at CRM Evolution 2013 last week doing something I really enjoy - getting out and talking to people. Here are some quick take-aways from my conversations with a few vendors, users, investors and even the occasional analyst at the event.]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Has Knowledge become Commoditized?</title>
		<link>http://fredmcclimans.com/2011/03/16/has-knowledge-become-commoditized/</link>
		<comments>http://fredmcclimans.com/2011/03/16/has-knowledge-become-commoditized/#comments</comments>
		<pubDate>Wed, 16 Mar 2011 17:16:34 +0000</pubDate>
		<dc:creator><![CDATA[Fred McClimans]]></dc:creator>
				<category><![CDATA[All]]></category>
		<category><![CDATA[Answers]]></category>
		<category><![CDATA[Commoditization]]></category>
		<category><![CDATA[Commodity]]></category>
		<category><![CDATA[crowd sourcing]]></category>
		<category><![CDATA[Information]]></category>
		<category><![CDATA[Knowledge]]></category>
		<category><![CDATA[Professional Services]]></category>
		<category><![CDATA[ProfServ]]></category>
		<category><![CDATA[Q&A]]></category>
		<category><![CDATA[Questions]]></category>
		<category><![CDATA[Value]]></category>
		<category><![CDATA[wisdom of crowd]]></category>

		<guid isPermaLink="false">http://fredmcclimans.com/?p=701</guid>
		<description><![CDATA[It was perhaps one of the more interesting tweets that I’ve seen all year. It was simple in it’s focus and deep in it’s meaning. It was from a friend of mine, Kari O’Brien (@KariOBrien): “that’s it i’m in love with #quora. i use it almost as much as google/bing, and it’s not a hassle [&#8230;]]]></description>
		<wfw:commentRss>http://fredmcclimans.com/2011/03/16/has-knowledge-become-commoditized/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Everybody wants Superman&#8230;</title>
		<link>http://fredmcclimans.com/2011/03/03/everybody-wants-superman/</link>
		<comments>http://fredmcclimans.com/2011/03/03/everybody-wants-superman/#comments</comments>
		<pubDate>Thu, 03 Mar 2011 15:42:01 +0000</pubDate>
		<dc:creator><![CDATA[Fred McClimans]]></dc:creator>
				<category><![CDATA[All]]></category>
		<category><![CDATA[Client Management]]></category>
		<category><![CDATA[Consulting]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[Professional Services]]></category>
		<category><![CDATA[ProfServ]]></category>
		<category><![CDATA[Superhero Syndrome]]></category>
		<category><![CDATA[Teamwork]]></category>

		<guid isPermaLink="false">http://fredmcclimans.com/?p=685</guid>
		<description><![CDATA[A man runs into Superhero, Inc., charges up to the store owner and says “I’ve got a major problem! Can you help me?” The owner calmly replies “Of course.” He then goes into the back room and returns with Jimmy Olsen. The man is immediately suspicious. “That looks like Jimmy Olsen… I was hoping for [&#8230;]]]></description>
		<wfw:commentRss>http://fredmcclimans.com/2011/03/03/everybody-wants-superman/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Influence and the Value of the Introduction</title>
		<link>http://fredmcclimans.com/2011/02/08/influence-and-the-value-of-the-introduction/</link>
		<comments>http://fredmcclimans.com/2011/02/08/influence-and-the-value-of-the-introduction/#comments</comments>
		<pubDate>Tue, 08 Feb 2011 07:17:23 +0000</pubDate>
		<dc:creator><![CDATA[Fred McClimans]]></dc:creator>
				<category><![CDATA[All]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[business strategy]]></category>
		<category><![CDATA[cause]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[effect]]></category>
		<category><![CDATA[events]]></category>
		<category><![CDATA[influence]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[introductions]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[trust]]></category>

		<guid isPermaLink="false">http://fredmcclimans.com/?p=659</guid>
		<description><![CDATA[INFLUENCE. Sometimes a simple introduction and handshake is all you need. Influence is all around us, present in almost every aspect of our lives. We live through it in school, through our teachers, mentors and friends. We see it in our family lives, as our children are influenced by our own behavior and morals. We [&#8230;]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Gamification and the Gaming of Foursquare</title>
		<link>http://fredmcclimans.com/2011/01/26/gamification-and-the-gaming-of-foursquare/</link>
		<comments>http://fredmcclimans.com/2011/01/26/gamification-and-the-gaming-of-foursquare/#comments</comments>
		<pubDate>Thu, 27 Jan 2011 06:22:43 +0000</pubDate>
		<dc:creator><![CDATA[Fred McClimans]]></dc:creator>
				<category><![CDATA[All]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[business strategy]]></category>
		<category><![CDATA[cheat]]></category>
		<category><![CDATA[focus]]></category>
		<category><![CDATA[foursquare]]></category>
		<category><![CDATA[gamification]]></category>
		<category><![CDATA[gaming]]></category>
		<category><![CDATA[location based services]]></category>
		<category><![CDATA[problem solving]]></category>
		<category><![CDATA[quora]]></category>
		<category><![CDATA[ray wang]]></category>

		<guid isPermaLink="false">http://fredmcclimans.com/?p=623</guid>
		<description><![CDATA[GAMIFICATION. I just love that word. Maybe it’s the similarity to the Red Hot Chili Pepper’s song “Californication”. Or maybe it’s the fact that while it isn’t one of the Seven Deadly Sins, it sure sounds like it belongs – especially the way it has become such a part of mainstream business culture today. Unfortunately, [&#8230;]]]></description>
		<wfw:commentRss>http://fredmcclimans.com/2011/01/26/gamification-and-the-gaming-of-foursquare/feed/</wfw:commentRss>
		<slash:comments>15</slash:comments>
		</item>
		<item>
		<title>Professional Services: Do you know the difference?</title>
		<link>http://fredmcclimans.com/2011/01/20/professional-services-do-you-know-the-difference/</link>
		<comments>http://fredmcclimans.com/2011/01/20/professional-services-do-you-know-the-difference/#comments</comments>
		<pubDate>Fri, 21 Jan 2011 01:56:38 +0000</pubDate>
		<dc:creator><![CDATA[Fred McClimans]]></dc:creator>
				<category><![CDATA[All]]></category>
		<category><![CDATA[LinkedIn]]></category>
		<category><![CDATA[Products]]></category>
		<category><![CDATA[Professional Services]]></category>
		<category><![CDATA[Professional Services Roundtable]]></category>
		<category><![CDATA[ProfServ]]></category>
		<category><![CDATA[Services]]></category>
		<category><![CDATA[Supreme Court]]></category>
		<category><![CDATA[twitter]]></category>
		<category><![CDATA[Value Pricing]]></category>

		<guid isPermaLink="false">http://fredmcclimans.com/?p=588</guid>
		<description><![CDATA[[Updated 1/21/11] A few weeks back, I was having a great discussion with my friends (and fellow Twitter #ProfServ chat moderators) Alan Berkson (@berkson) and Kelly Craft (@KRCraft) regarding our December 23rd, 2010 #ProfServ chat on Value Pricing. As we discussed and dissected the Value Pricing chat, and how it had evolved over the course [&#8230;]]]></description>
		<wfw:commentRss>http://fredmcclimans.com/2011/01/20/professional-services-do-you-know-the-difference/feed/</wfw:commentRss>
		<slash:comments>8</slash:comments>
		</item>
		<item>
		<title>Value Pricing is more than just a Happy Meal</title>
		<link>http://fredmcclimans.com/2010/12/23/value-pricing-is-more-than-just-a-happy-meal/</link>
		<comments>http://fredmcclimans.com/2010/12/23/value-pricing-is-more-than-just-a-happy-meal/#comments</comments>
		<pubDate>Fri, 24 Dec 2010 00:07:04 +0000</pubDate>
		<dc:creator><![CDATA[Fred McClimans]]></dc:creator>
				<category><![CDATA[All]]></category>
		<category><![CDATA[Client]]></category>
		<category><![CDATA[Consulting]]></category>
		<category><![CDATA[Pricing]]></category>
		<category><![CDATA[Professional]]></category>
		<category><![CDATA[Satisfaction]]></category>
		<category><![CDATA[Services]]></category>
		<category><![CDATA[Value]]></category>

		<guid isPermaLink="false">http://fredmcclimans.com/?p=576</guid>
		<description><![CDATA[I was talking recently with my #ProfServ co-moderators Alan Berkson and Kelly Craft about Value Pricing and all I could think about was McDonald’s. No, I’m not a fan of their food and haven’t eaten there in ages – it was their product &#038; pricing strategy that kept coming to mind, what they call their [&#8230;]]]></description>
		<wfw:commentRss>http://fredmcclimans.com/2010/12/23/value-pricing-is-more-than-just-a-happy-meal/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
		</item>
		<item>
		<title>Customer Service Leadership? Press 1 for Yes&#8230;</title>
		<link>http://fredmcclimans.com/2010/12/07/customer-service-leadership/</link>
		<comments>http://fredmcclimans.com/2010/12/07/customer-service-leadership/#comments</comments>
		<pubDate>Tue, 07 Dec 2010 22:12:37 +0000</pubDate>
		<dc:creator><![CDATA[Fred McClimans]]></dc:creator>
				<category><![CDATA[All]]></category>
		<category><![CDATA[#custserv]]></category>
		<category><![CDATA[business strategy]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://fredmcclimans.com/?p=552</guid>
		<description><![CDATA[It started with a single, simple, question put to me by a good friend:  “What are the key qualities needed to be a leader in customer service?”  There are, of course, a great number of existing text books, essays, blogs, etc. that address  “best practices” in customer service, so answering the question with an easy [&#8230;]]]></description>
		<wfw:commentRss>http://fredmcclimans.com/2010/12/07/customer-service-leadership/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
		</item>
		<item>
		<title>Influence in the B2B Sector: #ARchat &amp; #B2Bchat</title>
		<link>http://fredmcclimans.com/2010/12/02/influence-in-the-b2b-sector-archat-b2bchat/</link>
		<comments>http://fredmcclimans.com/2010/12/02/influence-in-the-b2b-sector-archat-b2bchat/#comments</comments>
		<pubDate>Thu, 02 Dec 2010 22:20:04 +0000</pubDate>
		<dc:creator><![CDATA[Fred McClimans]]></dc:creator>
				<category><![CDATA[All]]></category>
		<category><![CDATA[#ARchat]]></category>
		<category><![CDATA[#B2Bchat]]></category>
		<category><![CDATA[analyst]]></category>
		<category><![CDATA[analyst relations]]></category>
		<category><![CDATA[b2b]]></category>
		<category><![CDATA[Business to Business]]></category>
		<category><![CDATA[influence]]></category>
		<category><![CDATA[leadership]]></category>

		<guid isPermaLink="false">http://fredmcclimans.com/?p=520</guid>
		<description><![CDATA[It’s hard to think of any aspect of any market sector that doesn’t involve, or revolve around, influence. Back on October 7th, Steve Loudermilk (@loudyoutloud) and I tried a novel approach to our Analyst Relations/Influence chat (#ARchat) by engaging in a joint chat session with #B2Bchat, the B2B chat hosted by Ksenia Coffman (@kseniacoffman), Jeremy [&#8230;]]]></description>
		<wfw:commentRss>http://fredmcclimans.com/2010/12/02/influence-in-the-b2b-sector-archat-b2bchat/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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