<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>fredmcclimans.com &#187; customer service</title>
	<atom:link href="http://fredmcclimans.com/tag/customer-service/feed/" rel="self" type="application/rss+xml" />
	<link>http://fredmcclimans.com</link>
	<description>analysis - innovation - execution</description>
	<lastBuildDate>Thu, 18 Dec 2014 06:26:49 +0000</lastBuildDate>
	<language>en-US</language>
		<sy:updatePeriod>hourly</sy:updatePeriod>
		<sy:updateFrequency>1</sy:updateFrequency>
	<generator>https://wordpress.org/?v=4.0.38</generator>
	<item>
		<title>5 Questions: The Value of Direct vs Indirect Influence</title>
		<link>http://fredmcclimans.com/2011/08/16/5-questions-the-value-of-direct-vs-indirect-influence/</link>
		<comments>http://fredmcclimans.com/2011/08/16/5-questions-the-value-of-direct-vs-indirect-influence/#comments</comments>
		<pubDate>Tue, 16 Aug 2011 15:52:50 +0000</pubDate>
		<dc:creator><![CDATA[Fred McClimans]]></dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[#influencechat]]></category>
		<category><![CDATA[analyst relations]]></category>
		<category><![CDATA[AR]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[business development]]></category>
		<category><![CDATA[c-suite]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[fluid corporate influence]]></category>
		<category><![CDATA[influence]]></category>
		<category><![CDATA[investor relations]]></category>
		<category><![CDATA[IR]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[PR]]></category>
		<category><![CDATA[public relations]]></category>

		<guid isPermaLink="false">http://fredmcclimans.com/?p=808</guid>
		<description><![CDATA[Almost every action, choice or decision we make is the result of “influence” in some particular way. Even our personal preferences are shaped by influence, perhaps through the actions of others (“hey, you should really try this out”) or perhaps through our own past experiences (“I don’t care what you say, I’ve tried the bagels [&#8230;]]]></description>
		<wfw:commentRss>http://fredmcclimans.com/2011/08/16/5-questions-the-value-of-direct-vs-indirect-influence/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>5 Trends Influencing Business Today</title>
		<link>http://fredmcclimans.com/2011/07/19/5-trends-shaping-business-influence-today/</link>
		<comments>http://fredmcclimans.com/2011/07/19/5-trends-shaping-business-influence-today/#comments</comments>
		<pubDate>Tue, 19 Jul 2011 15:59:53 +0000</pubDate>
		<dc:creator><![CDATA[Fred McClimans]]></dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[business strategy]]></category>
		<category><![CDATA[commerce]]></category>
		<category><![CDATA[customer centric]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[globalization]]></category>
		<category><![CDATA[influence]]></category>
		<category><![CDATA[search]]></category>
		<category><![CDATA[trade]]></category>
		<category><![CDATA[trends]]></category>

		<guid isPermaLink="false">http://fredmcclimans.com/?p=759</guid>
		<description><![CDATA[The world is presently in the midst of a wave of revolutions, spanning from massive changes in global politics to the ever-exploding presence of social media and online technology into our everyday lives. Through all of this, however, business must go on, but it isn’t business as usual. I recently wrote a short post on [&#8230;]]]></description>
		<wfw:commentRss>http://fredmcclimans.com/2011/07/19/5-trends-shaping-business-influence-today/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Customer Service Leadership? Press 1 for Yes&#8230;</title>
		<link>http://fredmcclimans.com/2010/12/07/customer-service-leadership/</link>
		<comments>http://fredmcclimans.com/2010/12/07/customer-service-leadership/#comments</comments>
		<pubDate>Tue, 07 Dec 2010 22:12:37 +0000</pubDate>
		<dc:creator><![CDATA[Fred McClimans]]></dc:creator>
				<category><![CDATA[All]]></category>
		<category><![CDATA[#custserv]]></category>
		<category><![CDATA[business strategy]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://fredmcclimans.com/?p=552</guid>
		<description><![CDATA[It started with a single, simple, question put to me by a good friend:  “What are the key qualities needed to be a leader in customer service?”  There are, of course, a great number of existing text books, essays, blogs, etc. that address  “best practices” in customer service, so answering the question with an easy [&#8230;]]]></description>
		<wfw:commentRss>http://fredmcclimans.com/2010/12/07/customer-service-leadership/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
		</item>
	</channel>
</rss>
