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	<title>fredmcclimans.com &#187; customer</title>
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		<title>12 Most Basic Strategies to Know Your Competition</title>
		<link>http://fredmcclimans.com/2012/07/28/12-most-basic-strategies-to-know-your-competition/</link>
		<comments>http://fredmcclimans.com/2012/07/28/12-most-basic-strategies-to-know-your-competition/#comments</comments>
		<pubDate>Sat, 28 Jul 2012 09:00:25 +0000</pubDate>
		<dc:creator><![CDATA[Fred McClimans]]></dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[12 Most]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[competition]]></category>
		<category><![CDATA[competitive]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[insight]]></category>
		<category><![CDATA[intelligence]]></category>
		<category><![CDATA[Strategy]]></category>

		<guid isPermaLink="false">http://fredmcclimans.com/?p=1062</guid>
		<description><![CDATA[[Originally posted on 12Most.com] We live in a world where competition is part of the fabric of life. Survival of the fittest, and all that stuff. The business world is no different. Being about to not only know your competition, but to outsmart them, is just another aspect of the game. Here are some relatively [&#8230;]]]></description>
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		<title>Customer Service Leadership? Press 1 for Yes&#8230;</title>
		<link>http://fredmcclimans.com/2010/12/07/customer-service-leadership/</link>
		<comments>http://fredmcclimans.com/2010/12/07/customer-service-leadership/#comments</comments>
		<pubDate>Tue, 07 Dec 2010 22:12:37 +0000</pubDate>
		<dc:creator><![CDATA[Fred McClimans]]></dc:creator>
				<category><![CDATA[All]]></category>
		<category><![CDATA[#custserv]]></category>
		<category><![CDATA[business strategy]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://fredmcclimans.com/?p=552</guid>
		<description><![CDATA[It started with a single, simple, question put to me by a good friend:  “What are the key qualities needed to be a leader in customer service?”  There are, of course, a great number of existing text books, essays, blogs, etc. that address  “best practices” in customer service, so answering the question with an easy [&#8230;]]]></description>
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