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		<title>Customer Service Leadership? Press 1 for Yes&#8230;</title>
		<link>http://fredmcclimans.com/2010/12/07/customer-service-leadership/</link>
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		<pubDate>Tue, 07 Dec 2010 22:12:37 +0000</pubDate>
		<dc:creator><![CDATA[Fred McClimans]]></dc:creator>
				<category><![CDATA[All]]></category>
		<category><![CDATA[#custserv]]></category>
		<category><![CDATA[business strategy]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer retention]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[service]]></category>

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		<description><![CDATA[It started with a single, simple, question put to me by a good friend:  “What are the key qualities needed to be a leader in customer service?”  There are, of course, a great number of existing text books, essays, blogs, etc. that address  “best practices” in customer service, so answering the question with an easy [&#8230;]]]></description>
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