Every company has a CEO and every CEO has their own particular style. Some are self-made, while others have leveraged a bit of family clout to get their start. Some promote themselves, some promote their companies, while others (both intentionally and unintentionally) promote both. But what if that CEO, or their style, eclipses that of their company? What if the CEO becomes or IS the company? Does it change the way both are viewed in eye of the general public? Does it change the way corporations have to manage their operations AND their CEO’s?
Here are 12 icons of business who have shaped their companies and careers above and beyond the competition. I’ve paired them together, with the excellent help of Alan Berkson (@berkson0) of the Intelligist Group to highlight both common traits and areas where they may differ. For your consideration…
Martha Stewart and Ross Perot: Both iconoclasts whose brand is their name. Both were willing to push themselves into the spotlight, creating businesses through the sheer force of their own personal will.
Both were also never willing to say “quit” – despite the uphill battles they fought. Ultimately, however, this trait – and their larger than life egos – became part of their undoing. Both became victims of their own success and the benefits/curses it brought in limiting their future activities.
Lee Iacocca and Louis Gerstner: Two “hired guns” brought in to fix a business because they had celebrity status. Lee had earned his stripes helping to create iconic cars at Ford (both the Mustang and, ironically, the Pinto) – literally creating the then-modern day powerhouse Ford brand.
Gerstner, on the other hand had a proven track record at American Express, McKinsey & Company and RJR Nabisco before being brought in to right IBM’s sinking ship. Both were willing to put their names on the line in the public light to take a broken business and turn it into something of value. The difference was that Lee rebuilt a better version of Chrysler while Gerstner built a new version of IBM.
Oprah Winfrey and Larry Flynt: Yes, they actually pair well in several ways. Both have a “you either love them or hate them” persona and both have been driven by humanitarian/freedom issues. For Oprah, her history of giving is unique, as is her humanitarian mission through the “O” network, which has become more important to her than its entertainment value. Larry, on the other hand (despite a somewhat sleezy demeanor) has a passion for free-speech, and a willingness to push the buttons that drive others to action. Is porn his passion? No – it’s freedom of speech and the press for all of us. You may love him, or hate him, but it’s unlikely you haven’t benefited from his controversy in some way.
Donald Trump and Richard Branson: Two men who clearly live larger than life. They live for both themselves and the celebrity that they create for themselves and their brands (both of which will survive long after their departure). People often underestimate the extent of the Trump empire, but it is vast, well managed and the man knows how to delegate.
Branson is similar – the ultimate man of both business and delegation whose world-renowned exploits only enhance his Virgin brand (Virgin, by the way, became the name of his first record label because he and his partners felt they were “business virgins” – a brand he has built through Virgin Records, Virgin Atlantic Airways, Virgin Mobile, Virgin Trains, Virgin Express, Virgin Nigeria, Virgin America, Virgin Cola, Virgin Vodka, Virgin Galactic, Virgin Fuels and Virgin Media).
Larry Ellison and Steve Jobs: Both are their company and their company is them. But while Larry also lives outside of his company, Steve has become one with his company. In contrast to Steve, Larry lacks the universal, almost cultish, appeal that Steve has attained.
Could Oracle be where they are today without Larry? No. Could they survive without him? Probably better than Apple due to his strong promotion of others within the Oracle empire. His delegation is public and accepted – Steve’s is not – his fans, and Apple fans want him – Steve is Apple. Want proof? When Steve checked out of Apple, the company checked out. Apple has seen what life without Jobs can be like, and it wasn’t pretty. Unfortunately, this is a issue that they may well face in the not to distant future.
Warren Buffet and Jack Welch: Two men driven by principle and discipline. For Warren (the ultimate Boy Scout?) there is a “Buffet Way”. For Jack, there is the “GE way”. Both ways have a common trait – We’re either #1 or we’re out.
Both grew their empires through investing in other businesses with very strict criteria – neither take risks and they both tend to view the world from a “risk does not equal reward” perspective.
So how does your CEO fit into this mold, or are you a CEO that see’s yourself in one of these individuals? Either way, it makes for an interesting time around the board-room table.
There was a time when the phrase “check-in” was associated with things like the front desk of a hotel, the ticket counter at an airport or the main entrance to a conference center (“gotta go check-in and pickup up my badge to show that I’m a speaker and didn’t actually have to pay to get in like everyone else…”).
But with the advent of social media and location-aware applications, the phrase “check-in” took on a totally new, and much simpler meaning: “I’m here”. And now, I believe, it’s meaning might be about to change yet again, from “I’m here” to “here’s why”.
The evolution of the social check-in
The social check-in has been around since before the days of the pony express – we used the available media to tell our friends and loved ones that we had arrived at a particular destination. We were not only there, but we wanted them to know we were safe. It was a basic, and necessary, part of life as the world expanded around us. But with the arrival of social media, businesses began to realize that the check-in could be something more – it could be entertaining, it could be fun, it could be competitive and it could drive business.
Companies like Foursquare, Shopkick and Facebook gamified it, made it competitive and engaging, turning it into something that they hoped would drive their business, or the business of others (check out my post on Gamification and the Gaming of Foursquare for some background on that topic). And to an extent, they were right. Checking-in was Fun! You could check-in to your favorite coffee shop, broadcast it to the world and even get points, perhaps a discount on a cup of coffee or become the Mayor of Anywhere.
But what really is the value of being the Mayor of some local hangout? Not much, except perhaps the bragging rights within your own social graph (example: I have a couple of friends who are on a mission to see who can check-in to the most Starbucks).
I’m not sure people care about social check-in points or likes as much as they used to.
Most of the people I know check-in to engage with their friends, or to simply let them know what they are doing or where they can be found. Businesses assume that a check-in to their location is an endorsement, that they’ve captured another “potential customer” (a concept that my friend Alan Berkson, @berkson0 of the Intelligist Group, would argue is “so last century”).
In fact, I’ve seen more than a few people check-in with comments like “worst service ever” – so perhaps that endorsement isn’t quite as real as many people think (ironically, with Foursquare you can check-in, add a negative comment and still get your points – an interesting way of making YOUR point, especially if you rebroadcast that check-in through other, much larger, social media networks).
And it is here, where people are starting to use the social check-in as a statement, as a way to question what they see around them, that I think we are approaching the point where the check-in can become so much more than it is today.
The 4 components of the new social check-in
The emerging social check-in has four basic components (let’s toss aside points, likes, mayorships, etc. for a moment). They are:
The personal check-in itself (somebody deciding that they want to check-in to a particular place/event/etc. and share it with their friends),
The place/event/etc. where the check-in occurs (which could be a fixed location or a time-sensitive event),
The people within (or in some cases peripheral to) the social graph of the person who will see the check-in, and (most importantly)
The statement or comment that the check-in conveys to those who see it (the *influence factor* of the check-in).
With those four points in mind, let’s consider two different check-ins:
“It’s about me”
The all-too-common “Hanging with my friends at the Corner Bistro” – simple, to the point and letting people know not only who you are with but where you can be found. It’s an invitation (and yes, I made this one up).
“It’s about the world”
Now let’s consider another, this one via Twitter/Foursquare (that was an actual Foursquare check-in by a friend): “He’s here everyday not begging, just …dying? What do to? (@ Old Guy In bench)” – this isn’t a here I am, come find me check-in, it’s an observation, it’s a social comment, it’s non-judgmental and it has both a purpose and meaning far deeper than Foursquare ever envisioned. This is what I consider a social check-in “with cause.”
Let’s check-in to social causes
A couple of months ago, I had the opportunity to chat with a few people inside the social check-in space. It was an informal chat that got me thinking about the value of being able to check-in to “social events”, not just businesses. When I came across the “Old Guy” Foursquare check-in, it sparked an interesting thought – we have the opportunity put real meaning behind check-ins. Consider the following:
Checking into “certified” Social Events would be a good thing. With most check-in tools, you can create your own locations, so setting up a location for a charity event is possible, but it isn’t necessarily time sensitive and doesn’t necessarily mean that the event is an actual charity (social good) event. I think we can improve on this.
Checking into a Social Event *remotely* (to show support for the cause) would be an even better thing. Call it a “like” or a “support” – but letting people express their backing for an event – while it is taking place – is something I consider worthwhile.
Checking into a Social Event (either on site or remotely) and being able to *donate via PayPal* would be a great thing. You’ve got my attention, you’ve got my support, why not give me the opportunity to contribute?
The ramifications of such a strategy could be a great boost for both charitable causes/events as well as business sponsors, looking to both give back to the social community and improve their image/position within their consumer community. In this light, the check-in could become a powerful tool of influence.
Can this be done? I believe so. But I’m just one voice. What do you think?
Would you as a business representative support or find value in supporting or sponsoring such a program? Would you as a consumer or individual be willing to check-in to show your support or give a donation to a cause or an event?
I know I would.
For an out-of-the-box insight on the whole notion of generational check-ins and the impact of pervasive social connectivity, check out Alan Berkson’s excellent post Turn On, Check In, Hang Out!
A man runs into Superhero, Inc., charges up to the store owner and says “I’ve got a major problem! Can you help me?” The owner calmly replies “Of course.”
He then goes into the back room and returns with Jimmy Olsen.
The man is immediately suspicious. “That looks like Jimmy Olsen… I was hoping for Superman.”
The owner takes Jimmy back into the back room, puts a Superman suit on him, combs his hair in the other direction and brings him back out front.
“There,” he declares, “Superman.” The man is a bit hesitant, but satisfied and turns to leave the store with Jimmy Olsen in tow. On his way out, the store owner says “Remember to bring him back by 9pm, and don’t let him try to jump off any buildings.”
It’s human nature for people to seek out the Superhero who will save the day. But in the real world, unlike comic books, Superheros only have so many hours in the week, and can only be in one place at a time. Equally important, not all problems require a Superhero, and can easily be handled by a Sidekick (sure, they work as a team, but sometimes Robin, the boy wonder, can match or out-perform his more famous mentor, Batman).
THE PROFESSIONAL SERVICES DILEMMA
In the world of professional services leadership, the “Superhero Syndrome” is a part of everyday business. Clients want the Superhero professional, while professional service providers face the task of balancing out what is really best for the client.
If you are a sole practitioner, this may not be much of a problem – you are your firm and it becomes a matter of time allocation. But as you grow your business (and your partnerships), role players become an increasingly important part of your overall capabilities and offerings. Unfortunately, while you may be growing and expanding, your clients may still view you as the Superhero and pay little or no attention to the excellent staff, and their strengths in various roles, that you have built around you.
As your firm grows, this problem can become a recurring event, as your employees begin to attain their own level of “Superhero” status in the eyes of your clients, many of whom will come to expect that they will always deal with their preferred member of your staff, and the reality that they can’t always have access to that individual can be a harsh pill to swallow. In some cases, the client may be willing to wait until that individual is available, but what if that individual isn’t (in your professional leadership opinion) the best role player to handle the job that the client needs for a particular task? This often occurs when a client’s needs change over time, yet they only feel comfortable dealing with the individual that they have worked with in the past.
THE VALUE OF BEING PROACTIVE
When building out your firm, and dealing with an increasingly large number of clients and employees, the best way to address the “Superhero Syndrome” is often through a proactive approach. While there are always going to be unforeseen issues that you need to deal with on a daily/ongoing basis, here are three proactive-oriented thoughts to consider:
Are you marketing yourself or your firm?
Do you promote a Collaborative Project environment?
Are you unintentionally playing into a Bait and Switch game?
These are merely starting points. Properly managing both staff development and client expectations & satisfaction is an ongoing, evolving task, that may differ given on the type of services being provided or the market that you are servicing.
What are your thoughts? Have you encountered the “Superhero Syndrome” in your business? How have you dealt with it? What strategy worked for you? Add your thoughts below and share it with our community.
To keep up with all my posts, you can subscribe to my Email feed or RSS feed.
Thanks for reading – Fred.
NOTE: We’ll be discussing this topic in more detail on Thursday, March 3rd during the #ProfServ Twitter chat (10pmET). #Provserv is held on alternate Thursdays at 10pm ET. Hosts are Alan Berkson (@berkson0), Kelly Craft (@KRCraft) and Fred McClimans (@fredmcclimans).
Come join us for discussions on the issues facing consulting professionals! Share your insights & experience as: Legal, Analytical, Business Intelligence, Financial Advisors, Accounting & Audit, Public Relations, Sales, Operations, Management, Marketing, Interactive, Entertainment, IT, Social, Software consultants. It’s all about sharing techniques, tactics and building a community of trusted professionals.
INFLUENCE. Sometimes a simple introduction and handshake is all you need.
Influence is all around us, present in almost every aspect of our lives. We live through it in school, through our teachers, mentors and friends. We see it in our family lives, as our children are influenced by our own behavior and morals. We especially see it in the broader society where people are often influenced by their favorite stars, idols or athletes – perhaps even going so far as to emulate their behavior in the misguided belief that if their idols are cool and liked, they can be cool and liked if they adopt the same behaviors or lifestyles (and no, it doesn’t work that way in real life).
INFLUENCE AS WE TYPICALLY SEE IT
In all of the situations mentioned above, we are dealing with influence from the perspective of a direct cause-effect relationship that involves an influencer and an influencee. Most commonly, we see personal influence where a person, or group of people, has direct influence over another person, or group of people (classic examples involve politics and peer-pressure).
We also often see influence in business and marketing, with companies striving to sway entire markets to purchase their products, often through educational campaigns (providing the consumer with the advantages of their product, its features and why it is a better option than rival products). In other cases, they may lean towards more subtle neuromarketing strategies, while others simply resort to blatant “value by association” techniques (if my favorite movie star uses that product, it’s probably a good product…).
We can even take a more observational view with regard to events and actions, tracking the influence that a particular event (or group of events) today, or in the past, may have on future events (witness the history of political upheaval in one nation helping to influence, or even drive, similar upheavals in other nations suffering from similar internal or regional issues).
“Influence is much more than just changing or causing a behavior”
But there is another type of influence that is more subtle, less direct, yet often more effective at achieving a long lasting impact – and all it takes is an introduction.
THE VALUE OF INFLUENCE BY INTRODUCTION
When we talk about introduction-based influence, we are referring to the bringing together of two or more people (or groups) that have the ability to complement each other for mutual benefit. In this case, there is no typical influencer – influencee relationship. Rather, the influencer is acting as more of a facilitator – an enabler of sorts – using the introduction as a way of creating an environment where ideas and collaboration can be fostered between the groups being introduced.
“Influence by introduction can produce some great, and unexpected, results”
Influence by introduction does not work well when there is a fixed outcome that the influencer is hoping to achieve (i.e., a specific course of action). Where it does work, however, is where the outcome that the influencer is hoping to achieve is less for their benefit and more for the benefit of the parties being introduced, or in situations where the desired outcome isn’t a particular action but rather a type, or level, of action.
Perhaps the parties being introduced are an analyst and a vendor – each looking for information and insight from the other. Or perhaps the parties being introduced each bring a particular strength or talent that, when combined, can create a powerful, collaborative working group, perhaps even identifying and developing solutions to problems that none of us, myself included, may have thought about on our own. It’s all about opening up new opportunities.
“Any business can benefit from influencial introductions”
From my perspective, successful introductions are definitely a form of influence. Positive influence, like leadership, is based on trust, and introductions only work well if all parties trust, and respect, the person making the introduction. Who doesn’t like to hear from a friend or advisor: “I think you two both have some great ideas and skills – you should definitely get to know each other“?
It’s more than just a pat on the back, it conveys a sense of value, potential and belonging to the people being introduced. They may not even recognize that there is a subtle form of influence at play.
So how do you or your company view influence? Most view influence as a means to drive an outcome with a specific goal in mind, and there’s nothing wrong with that. But have you taken the next step?
Are you willing to use your influence, with your name on the line, to make that introduction, acting as the catalyst to allow others to create value on their own, where the outcome is far less certain, but perhaps with the potential to benefit us all?
I value your opinion, and all comments are greatly appreciated. You can also subscribe to my posts via Email or RSS. Thanks for being part of the discussion – Fred.
It started with a single, simple, question put to me by a good friend: “What are the key qualities needed to be a leader in customer service?” There are, of course, a great number of existing text books, essays, blogs, etc. that address “best practices” in customer service, so answering the question with an easy answer was, well, easy. Too easy. So, as I often do, I stepped back and took a look at the question in its true context.
The question was an outgrowth of the merging of a continuing series of conversations that I’ve been involved in regarding both business leadership and customer service. As I began considering the question in the context of these two somewhat independent discussions, a single point began to crystalize in my mind: Good customer service – industry leading customer service – involves all aspects of a company. It’s not just a customer service issue by itself, it’s a mindset or business ideal that is shared by all aspects of a company.
“Great Customer Service is a corporate mindset, not a job description”
Looking at it from a different perspective, leadership in customer service can be thought of as a trait of companies that have strong corporate leadership – leadership that values a high level of customer-centric focus, strong business ethics, team empowerment and corporate-wide cooperation. I’ll emphasis the last point in particular, because customer service is but one single piece in what I’ll call the customer cycle – the series of events and processes that exist in most successful companies.
With this in mind, I’ve compiled a list of traits of companies that I consider to have outstanding customer service – those companies that are not only leaders in customer service, but influence the business and customer service models of their competitors and the industry.
PRODUCT DEVELOPMENT: Leaders in customer service include their prospective customers in the development process, helping to refine both product features and availability/pricing.
A great product idea is only a winner if it is high quality, addresses a customer need at the right time, in the right place and at the right price point (think of how many products failed because they were either ahead of their time or late to market – ditto products that didn’t fit the value/dollar realities of the market at that particular time).
CUSTOMER ACQUISITION: Leaders in customer service don’t just sell a product, they sell the value of the entire company, including customer service.
Contrast two competing vendors with exactly the same product at the same price and the same quality. The vendor that introduces the prospective customer to their client service organization – or their specific customer service representative – will win the business every time.
CUSTOMER SERVICE: Leaders in customer service place value in, and empower, their customer service representatives.
Employees in the customer service organization are representatives of the firm, not “agents” as they are often tagged. As such, they represent the company and are often the most important (and in many cases the only) person that an actual end user will interact with. Representatives who are empowered have the ability to follow guidelines, not scripts. They can escalate when they feel necessary. They listen to what the customer has to say and in turn, they are listened to by their corporate management, and the knowledge they gain from their customer interactions aren’t just mined, they are sought out and encouraged on a personal level (and then fed back to product development, marketing and sales teams).
Leaders in customer service also recognize that each customer is different, and their needs are different. In turn, they offer a variety of means for a customer to receive support and assistance, including every social media venue where their customers are active (both listening and in two-way communications). They also provide different levels of support, allowing a customer to choose as little or as much personal contact as they require.
CUSTOMER RETENTION: Leaders in customer service recognize that great customer service leads to great customer retention, and great customer retention leads to great customer advocacy.
The value of retaining a customer can never be underestimated – especially if you listen to them, learn from them and adapt your products to their changing needs. I remember the days when we would set up “VIP” user groups, get everybody together once a year at a major conference and tell them how much we appreciated them.
“Customers who are partners are also part of your sales team”
With social media, leading companies are encouraging the creation of online user communities that are open to all and discussion, praise and dissent are encouraged and shared. Customers that feel you are a partner are much more likely to offer advice and suggestions to products, rather than look for alternatives. In turn, they become your best customer advocates, influencing others to consider your product through their own product loyalty and satisfaction shared in these open (not just for customer) forums.
MY THOUGHTS. YOURS?
These are just some of my thoughts on the characteristics of companies that are leaders in customer service. I believe that if they have these characteristics, while they may not be the largest vendor in their market, they are most likely the most influencial and will ultimately rise through the market-share ranks.
Are there other characteristics or “must have” items for a top-notch customer service organization? Absolutely. Let me know what you think some of those are – I’d love to hear your opinion on what qualities are needed to be a leader in customer service.
It’s hard to think of any aspect of any market sector that doesn’t involve, or revolve around, influence. Back on October 7th, Steve Loudermilk (@loudyoutloud) and I tried a novel approach to our Analyst Relations/Influence chat (#ARchat) by engaging in a joint chat session with #B2Bchat, the B2B chat hosted by Ksenia Coffman (@kseniacoffman), Jeremy Victor (@jeremyvictor), Andrew Spoeth (@andrewspoeth) & the crew at @b2bento.
During this chat, we focused on market influencers, specifically, what role can, or should, Analyst and Influencer Relations have in the B2B sector.
Tonight we’re firing it up again with the #B2Bchat team for our 2nd look at influence in the B2B sector. This time, however, we are taking an inward-looking approach regarding how firms themselves influence their market, the importance of defining an “influence strategy”, working with new influencers, and measuring a firms “influence impact” on the market.
Questions that we will discuss include:
How do you presently identify your own firm’s “influence” in the market?
How do you measure your firm’s influence against your competitors?
Who drives your corporate market influence strategy (both customer-side and outside influencers)?
What steps can be taken to improve your influence (How key is traditional marketing vs SM in these efforts)?
How do you spread your influence to “new influencers” like bloggers who break news stories and analysis faster than traditional influencers?
How are you thinking about your “influencing” strategy from an in-sourcing or outsourcing approach?
Please join us tonight, December 2nd at 8pm ET for this “influencing” event. We’ll be using the #B2Bchat hashtag – hope to see you there.
#LeadershipChat is hosted each Tuesday at 8pmET by @LisaPetrilli and @swoodruff. This week’s chat was on Passion and the role it plays in Leadership. For some good background reading, check out the following posts by Lisa “I Like The Pope” Petrilli and Steve “I Don’t Care Much For Cheerleaders” Woodruff which set the tone for tonight’s wild discussion.
Along the way, we hit some key topics, such as the definition of “passion” and how is it nurtured or developed, how vision and passion relate, the dual/symbiotic roles of passion and enthusiasm in leadership, the ways that passion in leaders can drive passion in others (as well as attract people who share the same passion) and how good leaders often know when to step aside and let others utilize their own passion, building both team spirit/focus and a common sense of purpose and ownership.
I hope you enjoy the transcript as much as I enjoyed participating in the chat, and I encourage you to follow both this chat and the people below – they are some of the brightest people I know.
Feel free to continue this conversation in the comments section below, and if you like this transcript and feel others might as well or would benefit from our discussion, please RT liberally – it’s all about the conversation. And please, remember to read from the bottom up!
@wadnikhil RT @Starbucker: You also have to love what you do – you cannot fake passion. People can see right through that. #leadershipchat -9:33 PM Nov 30th, 2010
@bruceserven RT @Starbucker: You also have to love what you do – you cannot fake passion. People can see right through that. #leadershipchat -9:32 PM Nov 30th, 2010
@wadnikhil@LVSConsulting You are welcome and thanks too for connecting on #leadershipchat. So you Building Positive Organizations. Thats wonderful. -9:28 PM Nov 30th, 2010
@anthonyonesto Missed leadership chat today because of my passion for my kids. Look forward to reviewing the archive – always learning #leadershipchat -9:14 PM Nov 30th, 2010
@JDEbberly@CASUDI Don’t forget to tell ‘em how fast the chat is – Better use a top-end browser and fast computer lol #LeadershipChat -9:10 PM Nov 30th, 2010
@fredmcclimans RT @LisaPetrilli: @swoodruff It’s like we’re a married couple at a party & don’t see each other until we leave #leadershipchat -9:10 PM Nov 30th, 2010
@CASUDI I think I better UPDATE my post on “How I make the most of online chats” and INCLUDE #leadershipchat GOODNIGHT ALL -9:09 PM Nov 30th, 2010
@LisaPetrilli@swoodruff I still think it’s like we’re a married couple going to a party & we don’t see each other until we leave #leadershipchat -9:08 PM Nov 30th, 2010
@pprothe Perspective, Passion, Spontaneity, Enthusiasm, Vision > The recipe gets more complex Must boil down to essence to inspire #LeadershipChat -9:07 PM Nov 30th, 2010
@wadnikhil@dan_blakemore Wonderful. I guess will need to get all the times of such topic chats so we wont miss it. #leadershipchat and others. -9:06 PM Nov 30th, 2010
@Evita76 RT @KevinEikenberry: passion is a virus we can choose to spread as a leader. Connect to your passion, let it show – and watch it grow #leadershipchat -9:06 PM Nov 30th, 2010
@swoodruff@LVSConsulting Lisa and I have a “secret list” of upcoming themes. Stay tuned to WikiLeaks for the update… #leadershipchat -9:03 PM Nov 30th, 2010
@JDEbberly This was my 1st time on this chat – I am so amazed, I’ve run out of adjectives to describe how I feel about this chat! WOW! #LeadershipChat -9:03 PM Nov 30th, 2010
@steinerm G’nite folks. Hopping on to another chat. Tweet ya next Tuesday! #Leadershipchat -9:03 PM Nov 30th, 2010
@LVSConsulting Thx for #leadershipchat – so glad I found it by accident! Now to see if I actually replied to everyone… A la prochaine! -9:03 PM Nov 30th, 2010
@ABoyle129 My first one. Enjoyed it. cRT @swoodruff: Here we go again, the fastest hour of the week. How can it be 9:00 already???? #leadershipchat -9:03 PM Nov 30th, 2010
@ntalukdar3 Thanks to all for another great #leadershipchat ! My speed reading & typing skills are improving because of you!! #leadershipchat -9:03 PM Nov 30th, 2010
@lindaperrybarr Thanks very much for an inspiring conversation Btw, making up LaoTzu quotes is one of my passions:) #leadershipchat -9:02 PM Nov 30th, 2010
@CASUDI@pprothe I do also~ lots of people have learned so many things they would never have been able to ~ related to lifestyle~ #leadershipchat -9:02 PM Nov 30th, 2010
@fredmcclimans@pprothe Martha is a great example of somebody who taps into the passion of others, who follow based on the image/interests. #leadershipchat -9:01 PM Nov 30th, 2010
@JDEbberly@ABoyle129 Welcome to LeadershipChat, Andy! Glad you joined us tonight – we look forward to seeing you next Tue nite! #LeadershipChat -9:01 PM Nov 30th, 2010
@steinerm Legal advice? RT @swoodruff: Just remember: if youre not sure how to respond, just say “It depends…” (works every time!) #Leadershipchat -9:00 PM Nov 30th, 2010
@fredmcclimans@pprothe Martha Stewart is def passionate – about herself. She doesn’t need passionate staff, just passionate viewers. #leadershipchat -9:00 PM Nov 30th, 2010
@LVSConsulting@DelaneyKirk Too simplistic and pedantic. I think it talks down. Doesn’t inspire or give concrete solutions. Stays a fable. #leadershipchat -9:00 PM Nov 30th, 2010
@steinerm Sometimes stay too long RT @PatRobeck1ofHis: A leader will know when it is time to hand over the reins to someone else also. #Leadershipchat -8:59 PM Nov 30th, 2010
@ABoyle129 My first #leadershipchat ; lurked mostly but was fun and informative. Great group! Gotta get little ones off to la la land. -8:59 PM Nov 30th, 2010
@MatthewLiberty thank god for tweetchat, i think twitter booted my talkative a$$ #leadershipchat -8:59 PM Nov 30th, 2010
@swoodruff Here we go again, the fastest hour of the week. How can it be 9:00 already???? #leadershipchat -8:59 PM Nov 30th, 2010
@wadnikhil To cope with much fast interactions? RT @LVSConsulting I think I need a faster computer for the next #leadershipchat – such fun all! Thanks! -8:59 PM Nov 30th, 2010
@AmySwipeRite RT @swoodruff: Just remember: if you’re not sure how to respond, just say “It depends…” (works every time!) #leadershipchat -8:58 PM Nov 30th, 2010
@PatRobeck1ofHis A leader will know when it is time to hand over the reins to someone else also. #LeadershipChat -8:58 PM Nov 30th, 2010
@swoodruff Just remember: if you’re not sure how to respond, just say “It depends…” (works every time!) #leadershipchat -8:58 PM Nov 30th, 2010
@swoodruff@pprothe Passion alone won’t make a good leader, of course – there has to be a good bit more in place! #leadershipchat -8:57 PM Nov 30th, 2010
@iannarino@LisaPetrilli You have 2 give meaning. And it has 2 stand 4 smthng big! Lest you end up w/ perfect, meaningless mediocrity. #leadershipchat -8:57 PM Nov 30th, 2010
@JDEbberly RT @pprothe: Isn’t Martha Stewart passionate? Would you say she’s a great leader? Successful yes, but #LeadershipChat -8:57 PM Nov 30th, 2010
@Starbucker@ruthverver Yes, they can see it, but can they emulate it themselves? I find that to be a gr8 challenge. #leadershipchat -8:57 PM Nov 30th, 2010
@AmySwipeRite RT @MatthewLiberty: i think we spend too much time trying to define everything, that’s the logic in us, some things are best left to just doing #leadershipchat -8:56 PM Nov 30th, 2010
@LVSConsulting RT @Doctor_Wu73: #leadershipchat thanks for a great chat – always a pleasure. Stay passionate everyone. Remember our duties and responsibilities as leaders -8:56 PM Nov 30th, 2010
@pprothe Isn’t Martha Stewart passionate? Would you say she’s a great leader? Successful yes, but #LeadershipChat -8:56 PM Nov 30th, 2010
@MatthewLiberty i think we spend too much time trying to define everything, that’s the logic in us, some things are best left to just doing #leadershipchat -8:56 PM Nov 30th, 2010
@Doctor_Wu73#leadershipchat thanks for a great chat – always a pleasure. Stay passionate everyone. Remember our duties and responsibilities as leaders -8:56 PM Nov 30th, 2010
@Starbucker@akosmosJML Exactly. Leaders, more than anything else, have to explain the whys, and why they’re important to them #leadershipchat -8:55 PM Nov 30th, 2010
@rtDIRECTOR#leadershipchat This passion we’re talking about is found when we cast. From there it’s our job to nurture and mold it. -8:55 PM Nov 30th, 2010
@ckburgess#LeadershipChat@johnsonwhitney Tell your son that sometimes it’s not always about winning the game. It’s how U play it! Told my son this! -8:55 PM Nov 30th, 2010
@dan_blakemore@ABoyle129 I haven’t thought of passion solely as a trait of the young; seen passion in mentors, co-workers of all ages. #leadershipchat -8:54 PM Nov 30th, 2010
@LVSConsulting RT @swoodruff: I’ve tried selling without a real passion for the offering or company behind it. It’s torture. #leadershipchat -8:54 PM Nov 30th, 2010
@PatRobeck1ofHis Passionate Leaders need to find folks passionate about managing, selling, organizing, communications, etc. #LeadershipChat -8:54 PM Nov 30th, 2010
@rtDIRECTOR#leadershipchat it starts with the team. why would we bring on team members that weren’t passionate? -8:54 PM Nov 30th, 2010
@megmathur All of mine. @Marc_Meyer: I’m curious, How many of your opinions on Passion and leadership are based on hands on experience #leadershipchat -8:54 PM Nov 30th, 2010
@pprothe RT @fredmcclimans: RT @ckburgess: Without integrity, you’re simply promoting yourself, and people will not follow your lead. #leadershipchat -8:54 PM Nov 30th, 2010
@fredmcclimans RT @ckburgess: Without integrity, you’re simply promoting yourself, and people will not follow your lead. #leadershipchat -8:54 PM Nov 30th, 2010
@NicWirtz@MargieClayman If you can’t get any publicity to your cause it’s going to be difficult for regime change, no? #leadershipchat -8:53 PM Nov 30th, 2010
@TheBrandChef Yes, but can your passion and enthusiasm reform a Bumble? (watching Rudolph as I tweet) #leadershipchat -8:53 PM Nov 30th, 2010
@AmySwipeRite@maverickcf Control is difficult when you are truly passionate, but ultimately leads to the best results. #leadershipchat -8:53 PM Nov 30th, 2010
@jonathansaar Passion in my experience shows a good balance of emotion but amazing consistency..the example speaks 4 itself #leadershipchat -8:53 PM Nov 30th, 2010
@ckburgess#LeadershipChat Without integrity, you’re simply promoting yourself, and people will not follow your lead. -8:53 PM Nov 30th, 2010
@SeanMcGinnis Dropping off to put the rug-rats to bed. Thanks everyone for a fast and furious (and GREAT) #LeadershipChat tonight. A great topic! -8:53 PM Nov 30th, 2010
@happyhourmary if your goal is just greed or success, eventually people will stop following you #leadershipchat -8:52 PM Nov 30th, 2010
@RichardNatoli@pprothe I agree. That’s totally different. But you can have different streams of passion feeding the same result. #leadershipchat -8:52 PM Nov 30th, 2010
@TCoughlin RT @MatthewLiberty: you can sell like crazy even though you may not be passionate about something [ain’t that the truth!] #leadershipchat -8:52 PM Nov 30th, 2010
@Marc_Meyer I’m curious, How many of your opinions on Passion and leadership are based on hands on experience #leadershipchat -8:52 PM Nov 30th, 2010
@ABoyle129 Passion seems to be thought of as a trait of the young. Why? #leadershipchat -8:52 PM Nov 30th, 2010
@davidmcgraw Good 1 RT @iannarino: Passion equals meaning. Meaning equals engagement. Engagement equals jaw-dropping, breath-taking work #Leadershipchat -8:52 PM Nov 30th, 2010
@ntalukdar3@LouImbriano Agree! Many make bold statements, but never back them up. Ideas are good to have, but execution is key #leadershipchat -8:52 PM Nov 30th, 2010
@LisaPetrilli@iannarino So, if it starts the cycle, how to provide “jaw-dropping, breath-taking work” to whole team? #LeadershipChat -8:52 PM Nov 30th, 2010
@PatRobeck1ofHis A book-keeper does not need to be passionate about the cause you hire them for, but, must be about good books! #LeadershipChat -8:51 PM Nov 30th, 2010
@pprothe RT @RichardNatoli: You may have to sell a product you don’t believe in. In that case, find your passion in developing your team. #leadershipchat -8:51 PM Nov 30th, 2010
@iannarino@swoodruff No! You have to believe. Can you take the same actions w/o Passion? Yes. But without passion, you won’t! #leadershipchat -8:51 PM Nov 30th, 2010
@DavidHolzmer Rock on! RT @iannarino: Passion equals meaning.Meaning equals engagement. Engagement equals jaw-dropping, breath-taking work #leadershipchat -8:51 PM Nov 30th, 2010
@RichardNatoli You may have to sell a product you don’t believe in. In that case, find your passion in developing your team. #leadershipchat -8:51 PM Nov 30th, 2010
@AmySwipeRite RT @maverickcf: Can passion be controlled, channeled, distributed or does it have to just be in cataclysmic eruptions? #leadershipchat -8:51 PM Nov 30th, 2010
@LoisMarketing@JanelleBowden If you do not find mentors in real life, seek out the authors and books that inspire you, make you grow #LeadershipChat -8:50 PM Nov 30th, 2010
@MargieClayman@NicWirtz mm, not sure about that. Trying to find a cure to a disease necessitates working w/in the system, non? #leadershipchat -8:50 PM Nov 30th, 2010
@LouImbriano When entering an organization ~> make bold statements, then roll up your sleeves and making sure they happen. #leadershipchat -8:50 PM Nov 30th, 2010
@PatRobeck1ofHis In a volunteer org,you don’t always get to pick who you work with, but, eventually, only like-minded will stay. #LeadershipChat -8:50 PM Nov 30th, 2010
@ServantTweeter RT @swoodruff: So, can someone be passionate without being a “true believer” in the cause? YES result oriented people Are #leadershipchat -8:49 PM Nov 30th, 2010
@LVSConsulting RT @LoisMarketing: As a leader you should show genuine passion but you must also show that you walk your talk — and produce results #LeadershipChat -8:49 PM Nov 30th, 2010
@AmySwipeRite@swoodruff I say “No.” I’ve seen it happen a dozen times, people WANT to drink the kool-aid, but can’t. It shows. #leadershipchat -8:49 PM Nov 30th, 2010
@JanelleBowden Re mentoring – if you are a passionate person, do you find it hard to find others that inspire you and can mentor? #leadershipchat -8:49 PM Nov 30th, 2010
@RichardNatoli@swoodruff I think there can be many sources of passion. You need to find your motivation and be passionate about that. #leadershipchat -8:49 PM Nov 30th, 2010
@wilsonellis@LVSConsulting They are different. Both needed to grow successful biz. A good leader w/poor mgmt skills can hire manager #leadershipchat -8:48 PM Nov 30th, 2010
@swoodruff So, can someone be passionate without being a “true believer” in the cause? Yes? No? Maybe? Why/why not? #leadershipchat -8:48 PM Nov 30th, 2010
@dan_blakemore RT @ckburgess: #LeadershipChat To be a great leader, need to find what you really enjoy! That’s where the passion, commitment, and integrity come from. -8:48 PM Nov 30th, 2010
@LisaPetrilli@LouImbriano Never 2 late to jump in, and I think your post is an excellent example of having it and nurturing it in others! #leadershipchat -8:47 PM Nov 30th, 2010
@NicWirtz@MargieClayman If you try and change through less controversial methods you run the risk of becoming part of the system. #leadershipchat -8:47 PM Nov 30th, 2010
@gdonithan RT @Starbucker: Good leaders should also recognize when someone just won’t get on the “passion bus” – U have to have ALL of your team on it. #leadershipchat -8:47 PM Nov 30th, 2010
@DelaneyKirk@DavidHolzmer I find One Minute Mgr or business fables good for starting the discussion on Would this work? When/How? #leadershipchat -8:47 PM Nov 30th, 2010
@AmySwipeRite@steinerm If you are passionate enough, it becomes infectious. Well, passionate with a good, fact based argument. #leadershipchat -8:46 PM Nov 30th, 2010
@MichaelWillett RT @ckburgess#LeadershipChat To be a great leader, find what you really enjoy! That’s where the passion, commitment, & integrity come from -8:46 PM Nov 30th, 2010
@swoodruff@LVSConsulting We’re going to pick up the Leadership vs Management theme probably in Jan for a Tuesday chat. #leadershipchat -8:46 PM Nov 30th, 2010
@AmySwipeRite RT @Starbucker: Good leaders should also recognize when someone just won’t get on the “passion bus” – U have to have ALL of your team on it. #leadershipchat -8:46 PM Nov 30th, 2010
@MatthewLiberty Passion, like anything else, has many adjectives that can describe it..no need to over think that. #leadershipchat -8:45 PM Nov 30th, 2010
@Starbucker Good leaders should also recognize when someone just won’t get on the “passion bus” – U have to have ALL of your team on it. #leadershipchat -8:45 PM Nov 30th, 2010
@JDEbberly RT @LoisMarketing As a leader you shld show genuine passion but you must also show that U walk your talk-and produce results #LeadershipChat -8:45 PM Nov 30th, 2010
@JanelleBowden Agree RT @LoisMarketing: As a leader you shld show genuine passion but must also walk your talk — and produce results #leadershipchat -8:45 PM Nov 30th, 2010
@MatthewLiberty Can you “show” passion? I think it just comes out, you aren’t in control of it #leadershipchat -8:44 PM Nov 30th, 2010
@LisaPetrilli Yes, & oppt’s RT @SeanMcGinnis: Do you find managing/leading passionate people brings with it a certain set of challenges? #LeadershipChat -8:44 PM Nov 30th, 2010
@ckburgess#LeadershipChat To be a great leader, need to find what you really enjoy! That’s where the passion, commitment, and integrity come from. -8:44 PM Nov 30th, 2010
@AmySwipeRite Right RT @swoodruff: One reason these Tuesday night meetings are so fun is because of the shared passion – right? #leadershipchat -8:44 PM Nov 30th, 2010
@wilsonellis@davidmcgraw Which makes you a very valuable team member. Not everyone in the company has to be passionate abt the cause. #Leadershipchat -8:44 PM Nov 30th, 2010
@ServantTweeter RT @LoisMarketing: As a leader you should show genuine passion but you must also show that you walk your talk — and produce results #LeadershipChat -8:44 PM Nov 30th, 2010
@pprothe RT @LoisMarketing: As a leader you should show genuine passion but you must also show that you walk your talk — and produce results #LeadershipChat -8:44 PM Nov 30th, 2010
@swoodruff One reason these Tuesday night meetings are so fun is because of the shared passion – right? #leadershipchat -8:44 PM Nov 30th, 2010
@AmySwipeRite RT @LoisMarketing: As a leader you should show genuine passion but you must also show that you walk your talk — and produce results #LeadershipChat -8:44 PM Nov 30th, 2010
@LoisMarketing As a leader you should show genuine passion but you must also show that you walk your talk — and produce results #LeadershipChat -8:44 PM Nov 30th, 2010
@mckra1g I don’t see passion as some intransigent flare; rather it’s banked coals that sustain leaders when others doubt #leadershipchat -8:43 PM Nov 30th, 2010
@davidmcgraw@LisaPetrilli can probably will…if my calling is to do xyz, then I will find a way to xyz. It may not be at that company #Leadershipchat -8:43 PM Nov 30th, 2010
@MatthewLiberty You can’t learn passion, it’s like having brown hair & brown eyes, it just occurs #leadershipchat -8:43 PM Nov 30th, 2010
@IamGoldie22 RT @mikesansone: Passion also needs vulnerability & patience. Frank Robinson was uber-passionate Bcame better leader when last 2 added in #LeadershipChat -8:43 PM Nov 30th, 2010
@TheBrandChef Required reading! RT @DelaneyKirk: How about classics such as Covey’s 7 habits or The One Minute Mgr? Still useful reading? #leadershipchat -8:43 PM Nov 30th, 2010
@SeanMcGinnis Teams are passionate about their craft and (sometimes their cause). Leaders must be passionate about a vision. #LeadershipChat -8:43 PM Nov 30th, 2010
@ServantTweeter How do ensure your passion is not misplaced zeal in the teams perception #leadershipchat -8:43 PM Nov 30th, 2010
@PatRobeck1ofHis That is the thing, many “spokes” of a well rounded person make up the good leader, all in balance. #LeadershipChat -8:42 PM Nov 30th, 2010
@LoisMarketing#LeadershipChat The challenge — without quelling the passion — is to channel it into action and measurable results -8:42 PM Nov 30th, 2010
@ckburgess#LeadershipChat Many failed Leaders designed great plays but they never put the points on the scoreboard -8:42 PM Nov 30th, 2010
@ntalukdar3 Passion has to come naturally. You can’t force others in your environment to feel it. They either do or don’t. #leadershipchat -8:42 PM Nov 30th, 2010
@JanelleBowden Has anybody seen the TV show “Undercover CEOs?” A great demo of leaders passionate about their brand/companies and employees #leadershipchat -8:42 PM Nov 30th, 2010
@iannarino@steinerm Passion equals meaning. Meaning equals engagement. Engagement equals jaw-dropping, breath-taking work! #leadershipchat -8:42 PM Nov 30th, 2010
@RichardNatoli@JanelleBowden I wouldn’t suggest passion overshadows personal accountability. It is just one of many necessary traits. #leadershipchat -8:41 PM Nov 30th, 2010
@PatRobeck1ofHis When working w/other passionate people, your job can be to keep them from killing each other! LOL #LeadershipChat -8:41 PM Nov 30th, 2010
@fredmcclimans@ckburgess: Passion gets you started, persistence is what carries you through! #leadershipchat -8:41 PM Nov 30th, 2010
@TCoughlin I’ll take honesty, emot intell and work ethic over passion. Some people are passionate about not working hard. #leadershipchat -8:41 PM Nov 30th, 2010
@LVSConsulting HA! Just realized I’ve been so caught up in responding, I’ve been forgetting #leadershipchat hashtag! OOPS!!! -8:41 PM Nov 30th, 2010
@CASUDI@pprothe spontaneity has now entered the recipe along w passion, enthusiasm & vision all in perfect balance #leadershipchat -8:40 PM Nov 30th, 2010
@PatRobeck1ofHis RT @ckburgess: Passion gets you started, persistence is what carries you through! // a marathon, not a sprint! #LeadershipChat -8:40 PM Nov 30th, 2010
@pprothe I knew someone who focused on Infectious Enthusiasm -nice concept, but in some respects seemed forced. Must be real to stick #LeadershipChat -8:40 PM Nov 30th, 2010
@LisaPetrilli@davidmcgraw What if in loving ppl and xyz you see opportunities for so much more & comp won’t listen? Lead 2 frustration? #Leadershipchat -8:40 PM Nov 30th, 2010
@RichardNatoli@steinerm I don’t think passion is contagious. I prefer to work with people with passion…people that take work personally. #Leadershipchat -8:39 PM Nov 30th, 2010
@LoisMarketing Joining late and speed reading the #LeadershipChat feed — hi everyone. I’m sorry but “How The Grinch Stole Christmas” came first -8:39 PM Nov 30th, 2010
@JanelleBowden Doesn’t necessarily get you promoted tho RT @jonathansaar: A passionate leader in most cases can be the most quiet leader #leadershipchat -8:39 PM Nov 30th, 2010
@megmathur@DelaneyKirk: Good to Great. Fierce Leadership. Leader w/out a Title. Difficult Conversations. Find Your Strongest Life #leadershipchat -8:39 PM Nov 30th, 2010
@ckburgess#LeadershipChat Passion gets you started, persistence is what carries you through! -8:39 PM Nov 30th, 2010
@swoodruff@Doctor_Wu73 I think some folks on the team NEED to be more operation/execution focused. Unequal passion levels not bad. #leadershipchat -8:39 PM Nov 30th, 2010
@jonathansaar A passionate leader in most cases can be the most quiet leader #leadershipchat -8:38 PM Nov 30th, 2010
@davidmcgraw@LisaPetrilli think about it this way. I love the people and doing xyz. I don’t care about company trash collection business #Leadershipchat -8:38 PM Nov 30th, 2010
@TCoughlin@fredmcclimans …and people smarter in areas of personal weakness too. Hire well, trust, motivate, and get out of way. #leadershipchat -8:38 PM Nov 30th, 2010
@AmySwipeRite RT @swoodruff: @CASUDI I don’t think passion HAS to overtop the banks. But better a little of that than pure technical execution. #leadershipchat -8:37 PM Nov 30th, 2010
@Doctor_Wu73#leadershipchat be careful not to look down on those who may not have the same passion level – some just won’t. -8:37 PM Nov 30th, 2010
@pprothe I think so; need rm 4 spontaneity RT @CASUDI: @swoodruff contrlld passion~doesn’t passion have a little out of control 2it? #leadershipchat -8:37 PM Nov 30th, 2010
@swoodruff@CASUDI I don’t think passion HAS to overtop the banks. But better a little of that than pure technical execution. #leadershipchat -8:37 PM Nov 30th, 2010
@LVSConsulting RT @rtDIRECTOR: #leadershipchat another key to cultural success is the casting of the right people (passionate people) within the company/team. -8:37 PM Nov 30th, 2010
@AmySwipeRite@LVSConsulting I’ll do you 1 better. A TRUE leader will put extra effort into leading those with whom the don’t see eye2eye #leadershipchat -8:36 PM Nov 30th, 2010
@dan_blakemore RT @millerfinch: I think a leader has to have brains, vision, passion, enthusiasm, and able to coach and lead others to achieve the goal. #leadershipchat -8:36 PM Nov 30th, 2010
@rtDIRECTOR#leadershipchat another key to cultural success is the casting of the right people (passionate people) within the company/team. -8:36 PM Nov 30th, 2010
@MargieClayman@NicWirtz ah, interesting. Yeah, I could see that. Except Lennon came out of celebrity into leadership. Bit different. #leadershipchat -8:36 PM Nov 30th, 2010
@IamGoldie22 RT @Doctor_Wu73: #leadershipchat if you as the leader inspire your team as it is, they will adopt the passion – may not be at the same level of passion tho -8:36 PM Nov 30th, 2010
@NicWirtz@MargieClayman Both passionate, both enjoy and dislike publicity in equal measure, both lead in their own ways. #leadershipchat -8:35 PM Nov 30th, 2010
@mikesansone Passion also needs vulnerability & patience. Frank Robinson was uber-passionate Bcame better leader when last 2 added in #LeadershipChat -8:35 PM Nov 30th, 2010
@millerfinch I think a leader has to have brains, vision, passion, enthusiasm, and able to coach and lead others to achieve the goal. #leadershipchat -8:34 PM Nov 30th, 2010
@AmySwipeRite RT @swoodruff: Been reading a biography of U.S. Grant. An example of slow, controlled, steady passion. #leadershipchat -8:34 PM Nov 30th, 2010
@swoodruff Been reading a biography of U.S. Grant. An example of slow, controlled, steady passion. #leadershipchat -8:34 PM Nov 30th, 2010
@jolewitz@JanelleBowden point abt Hitler is well taken. If he had won… YIKES! principles R worth fighting 4/it’s passion v passion #leadershipchat -8:34 PM Nov 30th, 2010
@TheBrandChef We need @bigwags to chime in on making your vision (passion) spread effectively through your team! #leadershipchat -8:34 PM Nov 30th, 2010
@TCoughlin RT @PatRobeck1ofHis: A good leader knows when to get out of the teams way and let them do their jobs. [hire well & delegate] #leadershipchat -8:33 PM Nov 30th, 2010
@KevinEikenberry RT @DelaneyKirk: …will assign books by great leaders for class to read. Which ones should I include on list? #leadershipchat |Lincoln -8:33 PM Nov 30th, 2010
@ldiomede@LisaPetrilli It will run it’s course. As things get back on track, passionate leaders will find their way 2 those positions #LEadershipChat -8:33 PM Nov 30th, 2010
@MargieClayman@TheBrandChef could be. I think if a leader is fueled by heart more than brain, lots of things can cause derailment. #leadershipchat -8:33 PM Nov 30th, 2010
@DelaneyKirk Thinking will assign books by great leaders for class to read. Which ones should I include on list? #leadershipchat -8:33 PM Nov 30th, 2010
@JanelleBowden If a leader has passion, will ppl be happy to work for them for less money – 4 opp to be inspired? #leadershipchat -8:32 PM Nov 30th, 2010
@pprothe +1 RT @ntalukdar3: It’s called Passion…not “Pass-it-on”! You have to find ppl who aligned with your goals & objectives #leadershipchat -8:32 PM Nov 30th, 2010
@mikesansone RT @Doctor_Wu73: #leadershipchat if you as the leader inspire your team as it is, they will adopt the passion – may not be at the same level of passion tho -8:32 PM Nov 30th, 2010
@RichardNatoli@pprothe And that’s a good point. Coaching involves multiple people. You also need a leader to coach a budding leader. #leadershipchat -8:32 PM Nov 30th, 2010
@charityestrella@starbucker I give my Board and our supporters opportunities to engage in meaningful relationships with our beneficiaries #leadershipchat -8:32 PM Nov 30th, 2010
@swoodruff It’s true that evil and selfish people can be very passionate, and lead others. Best not to follow! #leadershipchat -8:32 PM Nov 30th, 2010
@ntalukdar3 It’s called Passion…not “Pass-it-on”! You have to find ppl who are aligned with your goals & objectives #leadershipchat -8:32 PM Nov 30th, 2010
@SeanMcGinnis@fredmcclimans I would say people who do ind. contrib work are usually “leaders” in their field if they have passion. #LeadershipChat -8:32 PM Nov 30th, 2010
@PatRobeck1ofHis You need to share your belief that each of them will make a difference and have a purpose in the endeavor. #LeadershipChat -8:32 PM Nov 30th, 2010
@DelaneyKirk Teaching grad class on Leadership starting in March. Will all of you come participate? Please? #leadershipchat -8:31 PM Nov 30th, 2010
@fredmcclimans@AmySwipeRite I would agree wrt public leaders – they do need emotional intelligence/communications skills to be a leader. #leadershipchat -8:31 PM Nov 30th, 2010
@MargieClayman@NicWirtz ah, yes. Qualifications are sometimes the picket fences that can keep passion under wraps! #leadershipchat -8:31 PM Nov 30th, 2010
@Doctor_Wu73#leadershipchat if you as the leader inspire your team as it is, they will adopt the passion – may not be at the same level of passion tho -8:31 PM Nov 30th, 2010
@swoodruff@Starbucker I think it’s a matter of continually sharing the vision and the “vibe” of excitement, no? #leadershipchat -8:30 PM Nov 30th, 2010
@JDEbberly RT @Virulens Phil Jackson is the model. Passionate. Able to communicate it to others, conv them to believers,produce results #LeadershipChat -8:30 PM Nov 30th, 2010
@fredmcclimans@SeanMcGinnis The question then becomes can passionate followers be “contributing” leaders by empowering “Leaders”? #leadershipchat -8:30 PM Nov 30th, 2010
@SeanMcGinnis What if a leader is passionate about nasty things? Anyone know a great corp politician who was also passionate? #LeadershipChat -8:30 PM Nov 30th, 2010
@RichardNatoli@pprothe You can coach, but coaching leverages what’s already there. If there isn’t that spark, they will struggle to lead. #leadershipchat -8:30 PM Nov 30th, 2010
@LVSConsulting RT @Starbucker: Here’s a question – OK, YOU have the passion, but how do you pass it on to the rest of your team, so you can really soar? #leadershipchat -8:30 PM Nov 30th, 2010
@MargieClayman@pprothe good point. Sometimes the people who most want to lead are only passionate really about leading. #leadershipchat -8:29 PM Nov 30th, 2010
@Virulens Phil Jackson is the model. Passionate. Able to communicate it to others, convert them to believers, and produce results. #leadershipchat -8:29 PM Nov 30th, 2010
@Starbucker Here’s a question – OK, YOU have the passion, but how do you pass it on to the rest of your team, so you can really soar? #leadershipchat -8:29 PM Nov 30th, 2010
@ntalukdar3@fredmcclimans You can make introverts into leaders. Some lead quietly… The key is desire, and goals for outcome. #leadershipchat -8:29 PM Nov 30th, 2010
@swoodruff@AmySwipeRite Passion w/o people skills will likely not be a good leadership mix. Or ANYthing w/o people skills! #leadershipchat -8:29 PM Nov 30th, 2010
@RichardNatoli@fredmcclimans I think you can help people become leaders, but nobody can lead if they can’t inspire someone to follow. #leadershipchat -8:28 PM Nov 30th, 2010
@fredmcclimans +1 RT @CASUDI: YES, deff can be introvertedly passionate/enthusiastic about something ~ maybe that is where a genius sits? #leadershipchat -8:28 PM Nov 30th, 2010
@LisaPetrilli@JanelleBowden Thx 4 Oprah example, she’s a gr8 example of having clarity of vision “Live Ur Best Life” & it resonates #leadershipchat -8:28 PM Nov 30th, 2010
@wilsonellis@swoodruff True. You can also look at the team and feel it in the air. If it’s anger, the mood is despair. #LeadershipChat -8:28 PM Nov 30th, 2010
@JanelleBowden@TheBrandChef I probably won’t agree with that. I started a new business on basis of passion, but few bought in. I noticed. #leadershipchat -8:28 PM Nov 30th, 2010
@JDEbberly RT @DavidHolzmer: Unless outer action is authentically connected to internal alignment, the “passion” will only go so far. #LeadershipChat -8:28 PM Nov 30th, 2010
@fredmcclimans@ntalukdar3 Excellent point. There are those w/ extreme passion but zero interpersonal skills. Can you make them leaders? #leadershipchat -8:27 PM Nov 30th, 2010
@TheBrandChef@JanelleBowden If your passion is strong enough, you won’t notice those that “don’t buy in” – always looking ahead… #leadershipchat -8:26 PM Nov 30th, 2010
@seattledrury RT @DavidHolzmer: Unless outer action is authentically connected to internal alignment, the “passion” will only go so far. #leadershipchat -8:26 PM Nov 30th, 2010
@davidmcgraw RT @ldiomede: Best said. RT @mckra1g: Passion is the fuel: focus is needed 4 the execution. Cant have fwd progress w/o fuel. #Leadershipchat -8:26 PM Nov 30th, 2010
@DavidHolzmer@LisaPetrilli I think so only b/c it’s so easy 2 get caught in the emotionality of the moment. Passion has 2 offer more. #leadershipchat -8:26 PM Nov 30th, 2010
@LVSConsulting#leadershipchat Yet passion must also be related to the business, non? Or else misalignment ensues and it doesn’t work. -8:26 PM Nov 30th, 2010
@LADYDAY93 RT @charityestrella: I agree that leading with vision is a by-product of true passion. Vision = solutions, mission = band-aids. #leadershipchat -8:25 PM Nov 30th, 2010
@CASUDI@fredmcclimans YES, deff can be introvertedly passionate/enthusiastic about something ~ maybe that is where a genius sits? #leadershipchat -8:25 PM Nov 30th, 2010
@SeanMcGinnis RT @mckra1g: Passion is the fuel: focus is needed 4 the execution. Can’t have fwd progress w/o the fuel. #LeadershipChat -8:25 PM Nov 30th, 2010
@steinerm@KevinEikenberry just because someone is passionate doesn’t mean that others will naturally feed off that passion #Leadershipchat -8:25 PM Nov 30th, 2010
@LVSConsulting@rtDIRECTOR#leadershipchat As leaders we need to keep stoking the fires of that passion <- totally agree! Ldrs must find passion in others. -8:25 PM Nov 30th, 2010
@JanelleBowden How do you stop losing the passion when others don’t buy into the vision? #leadershipchat -8:25 PM Nov 30th, 2010
@TheBrandChef “Passion” gives the leader the ability to take risks. The “Enthusiasm” makes failure more palatable… #LeadershipChat -8:24 PM Nov 30th, 2010
@fredmcclimans@MargieClayman Yes, Gauguin is a good example of a “don’t want to be a leader”, and yet he became one despite his presence. #leadershipchat -8:24 PM Nov 30th, 2010
@KevinEikenberry passion is a virus we can choose to spread as a leader. Connect to your passion, let it show – and watch it grow #leadershipchat -8:24 PM Nov 30th, 2010
@SeanMcGinnis@JDEbberly But sometimes strong communicators aren’t passionate at all. Can be phony or worse, even devious. #LeadershipChat -8:24 PM Nov 30th, 2010
@Starbucker Good points here- there must be passion for a cause, a cause greater than yourself. #leadershipchat -8:24 PM Nov 30th, 2010
@LisaPetrilli@DavidHolzmer So would you say, since it’s tested over long haul, that it’s reflected in commitment, steadfastness? #leadershipchat -8:24 PM Nov 30th, 2010
@JDEbberly How long has #LeadershipChat been meeting? There are a LOT of passionate folks in here tonight! WOW!!! Who is facilitator? -8:24 PM Nov 30th, 2010
@jolewitz RT @Starbucker: You also have to love what you do – you cannot fake passion. People can see right through that. #leadershipchat -8:23 PM Nov 30th, 2010
@ntalukdar3@fredmcclimans There are many technologists who are passionate, but are not “vocal”. That’s why we have marketing & PR folks #leadershipchat -8:22 PM Nov 30th, 2010
@Starbucker RT @mckra1g: Passion is the fuel: focus is needed 4 the execution. Can’t have fwd progress w/o the fuel. #LeadershipChat (yes indeed) -8:22 PM Nov 30th, 2010
@MargieClayman@fredmcclimans I would point to Gaugin. He was so passionate he turned his life upside down, but he disappeared fr. society. #leadershipchat -8:22 PM Nov 30th, 2010
@pprothe Typo in previous > An effective passionate leader can articulate a vision, rally the herd into action towards a goal #LeadershipChat -8:22 PM Nov 30th, 2010
@jolewitz RT @Virulens“The only man nevr 2 B redeemed is the man w/out passion” Ayn Rand. The irredeemable is not a gr8 leader I think #LeadershipChat -8:21 PM Nov 30th, 2010
@CASUDI@JDEbberly maybe being a strong communicator is important so you can communicate your passion/vision #leadershipchat -8:21 PM Nov 30th, 2010
@SeanMcGinnis RT @arowect: #leadershipchat what is sad is that some people have lost respect for those leaders who have strong passion, some view passion as craziness -8:21 PM Nov 30th, 2010
@LVSConsulting RT @rtDIRECTOR: #leadershipchat Passion within the culture is the key. People can’t be sleepwalkers and expect the company to do good things. -8:21 PM Nov 30th, 2010
@ldiomede Best said. RT @mckra1g: Passion is the fuel: focus is needed 4 the execution. Can’t have fwd progress w/o the fuel. #LeadershipChat -8:21 PM Nov 30th, 2010
@pprothe An effective passionate leader and articulate a vision, rally the herd into action towards a goal #LeadershipChat -8:21 PM Nov 30th, 2010
@fredmcclimans Does anybody think it is possible to be passionate/enthusiastic in an inward way and NOT be a leader (perhaps by choice)? #leadershipchat -8:21 PM Nov 30th, 2010
@JanelleBowden Oprah is considered a leader. Is this because of passion? or is that only part of it? #leadershipchat -8:21 PM Nov 30th, 2010
@mogusmoves True that. RT @DavidHolzmer: “Passion” really cannot be assessed in the moment. It’s metal is tested over the long haul. #leadershipchat -8:21 PM Nov 30th, 2010
@SeanMcGinnis I think immediately of Alan Mulally of @Ford when I think of leaders with passion. #LeadershipChat -8:21 PM Nov 30th, 2010
@davidmcgraw Agreed RT @DavidHolzmer: “Passion” really cannot be assessed in the moment. Its metal is tested over the long haul. #Leadershipchat -8:21 PM Nov 30th, 2010
@LVSConsulting A strong leader can balance passion, so it doesn’t become irrational single-mindedness. Keep eyes on the prize but… #leadershipchat -8:20 PM Nov 30th, 2010
@wilsonellis@SeanMcGinnis Passion can get in the way b/c the leader wants ppl with his passion but needs ppl passionate abt their areas #leadershipchat -8:20 PM Nov 30th, 2010
@AmySwipeRite I don’t know if it’s passion or lunacy, but I find that when I’m really excited about something, I sound like a Preacher. #leadershipchat -8:20 PM Nov 30th, 2010
@MargieClayman@arowect I agree, but then some people let passion make them look wild & misdirected. Harder to respect them. #leadershipchat -8:20 PM Nov 30th, 2010
@rtDIRECTOR#leadershipchat Passion within the culture is the key. People can’t be sleepwalkers and expect the company to do good things. -8:20 PM Nov 30th, 2010
@DWesterberg Good leader has the *best* stories re: staff, customers, industry, future. Authentic, inspiring, memorable. #leadershipchat -8:20 PM Nov 30th, 2010
@davidmcgraw Passion may inspire you…you will still need to find away to evoke a shared passion with others #Leadershipchat -8:20 PM Nov 30th, 2010
@DavidHolzmer “Passion” really cannot be assessed in the moment. It’s metal is tested over the long haul. #leadershipchat -8:20 PM Nov 30th, 2010
@JDEbberly Being a strong communicator does help in leadership #LeadershipChat -8:20 PM Nov 30th, 2010
@petevosspr I believe Steve Ballmer is enthusiastic, and @BillGates more passionate. Both are good leaders, but different styles #leadershipchat -8:19 PM Nov 30th, 2010
@ntalukdar3 You can see it in their eyes & feel it in their breath…. A passionate leader can’t hide the reasons for their motivation #leadershipchat -8:19 PM Nov 30th, 2010
@charityestrella RT @wilsonellis: People naturally mirror others – Leaders w/ passion, enthusiasm, & vision inspire every one around them. #leadershipchat -8:19 PM Nov 30th, 2010
@PatRobeck1ofHis RT @LisaPetrilli: So how does the passion of a leader affect others? How does it impact your followers? // Exponentially! #LeadershipChat -8:19 PM Nov 30th, 2010
@tokiwana RT @ServantTweeter: Pig or Chicken Leadership? The Chicken contributed the Pig was Passionate about your breakfast gave his life! #Leadershipchat -8:19 PM Nov 30th, 2010
@arowect#leadershipchat what is sad is that some people have lost respect for those leaders who have strong passion, some view passion as craziness -8:19 PM Nov 30th, 2010
@SeanMcGinnis RT @wilsonellis: People naturally mirror others – Leaders w/ passion, enthusiasm, & vision inspire every one around them. #leadershipchat -8:18 PM Nov 30th, 2010
@jolewitz@ServantTweeter heroism is not necesarily leadership – the pig in your example was never around to lead the troops again #leadershipchat -8:18 PM Nov 30th, 2010
@EvaParis Enthusiasm can wane; passion seems deeper, more sustainable #LeadershipChat -8:18 PM Nov 30th, 2010
@charityestrella@margieclayman mission is abt what you can do to help *right now*. Vision is abt what you can do to work yrself out of a job #leadershipchat -8:18 PM Nov 30th, 2010
@pprothe Sometimes you might not always be in position to love all you do, but can make the most of process, celebrate the journey #LeadershipChat -8:17 PM Nov 30th, 2010
@LVSConsulting IMHO passion comes from deep meaning that permeates the culture. #leadershipchat -8:17 PM Nov 30th, 2010
@LisaPetrilli Another keeper! RT @ckburgess: Leaders are “people who leave their footprints in their areas of passion.” Author Unknown #LeadershipChat -8:17 PM Nov 30th, 2010
@CASUDI@Starbucker Agree U have to love what you do ~ BTW this is very contagious to people around U/ your team etc… #leadershipchat -8:17 PM Nov 30th, 2010
@wilsonellis People naturally mirror others – Leaders w/ passion, enthusiasm, & vision inspire every one around them. #leadershipchat -8:17 PM Nov 30th, 2010
@JDEbberly@TheBrandChef When you have an idea burning within you w/ desire to teach others – A new passionate leader is born!!!! #LeadershipChat -8:17 PM Nov 30th, 2010
@sixuntilme RT @ldiomede: Passion is what makes blood flow through the veins. It’s the differentiators between a great leader and a mediocre one #LeadershipChat -8:17 PM Nov 30th, 2010
@ldiomede Passion is what makes blood flow through the veins. It’s the differentiators between a great leader and a mediocre one #LeadershipChat -8:17 PM Nov 30th, 2010
@LisaPetrilli So how does the passion of a leader affect others? How does it impact your followers? cc @swoodruff#leadershipchat -8:16 PM Nov 30th, 2010
@MegIrving in ordr to be a sucess 1 has unique identity tht only cms from true passion and enthusiasm for ones market #leadershipchat -8:16 PM Nov 30th, 2010
@DavidHolzmer@SeanMcGinnis Oh indeed! Passion can utilize/leverage emotion but it sources from a deeper place. Passion = ‘soul’ quality. #leadershipchat -8:16 PM Nov 30th, 2010
@RichardNatoli@SeanMcGinnis I hired for culture specfically. I can coach the skills but the passion needs to be there in order to grow it. #leadershipchat -8:16 PM Nov 30th, 2010
@swoodruff@TheBrandChef First they have to have clear vision. Then they need to excite others into it. If it’s good, passion will wake #leadershipchat -8:16 PM Nov 30th, 2010
@MargieClayman@SeanMcGinnis I think passionate people will hire passionate people. The unenthused may seem to be missing something. #leadershipchat -8:16 PM Nov 30th, 2010
@swoodruff Who are some of the most passionate leaders you think of? Me – Steve Jobs. #leadershipchat -8:15 PM Nov 30th, 2010
@petevosspr RT @starbucker You also have to love what you do – you cannot fake passion. People can see right through that. #leadershipchat -8:15 PM Nov 30th, 2010
@MegIrving in order to be a success one has to have a unique identity. That only comes from true passion and enthusiasm for ones market #leadershipchat -8:15 PM Nov 30th, 2010
@megmathur RT @Starbucker: You also have to love what you do – you cannot fake passion. People can see right through that. #leadershipchat -8:15 PM Nov 30th, 2010
@TheBrandChef@swoodruff so how do leaders perpetuate their TRUE enthusiasm and passion? Infectious or something learned? Inherit? #leadershipchat -8:15 PM Nov 30th, 2010
@SeanMcGinnis How is passion connected with hiring and building a culture? Anyone find them to be related in any way? #leadershipchat -8:15 PM Nov 30th, 2010
@LisaPetrilli That’s a keeper, thk U as always! RT @DavidHolzmer: Enthusiam=emotional experience; Passion = drive that transcends emotion. #leadershipchat -8:15 PM Nov 30th, 2010
@DeniseWBarreto Another key to leadership is self-awareness and self-control. Hard to “lead” others if you can’t lead yourself #leadershipchat -8:15 PM Nov 30th, 2010
@arowect@JanelleBowden#leadershipchat both are crucial, but if your just have personality, you will get tired, passion keeps you persistant -8:15 PM Nov 30th, 2010
@crystalsilver RT @Starbucker: You also have to love what you do – you cannot fake passion. People can see right through that. #leadershipchat -8:15 PM Nov 30th, 2010
@milenagarg RT @Starbucker: U also have 2 love what u do – you can’t fake passion. Pple can see right thru that. #leadershipchat <— that’s for sure! -8:14 PM Nov 30th, 2010
@JanelleBowden I think it is important to have passion, but also need to be able to communicate the vision. If you can’t, nobody follows #leadershipchat -8:14 PM Nov 30th, 2010
@WMFHApts RT @Starbucker: You also have to love what you do – you cannot fake passion. People can see right through that. #leadershipchat -8:14 PM Nov 30th, 2010
@rtDIRECTOR RT @Starbucker: You also have to love what you do – you cannot fake passion. People can see right through that. #leadershipchat -8:14 PM Nov 30th, 2010
@jessicamalnik 100% yes! RT @Starbucker: You also have to love what you do – you cannot fake passion. People can see right through that. #leadershipchat -8:14 PM Nov 30th, 2010
@pprothe Absolutely > RT @Starbucker: You also have to love what you do – you cannot fake passion. People can see right through that. #leadershipchat -8:14 PM Nov 30th, 2010
@SeanMcGinnis Vision, clarity of purpose, consistency of direction cal all be hallmarks of passion in leadership. #leadershipchat -8:14 PM Nov 30th, 2010
@JDEbberly RT @Starbucker: You also have to love what you do – you cannot fake passion. People can see right through that. #LeadershipChat -8:14 PM Nov 30th, 2010
@swoodruff Yes. RT @PatRobeck1ofHis: I think that you need to have a vision first, in order to have something to be passionate about. #leadershipchat -8:14 PM Nov 30th, 2010
@AmySwipeRite RT @Starbucker: You also have to love what you do – you cannot fake passion. People can see right through that. #leadershipchat -8:14 PM Nov 30th, 2010
@artchickhb RT @Starbucker: You also have to love what you do – you cannot fake passion. People can see right through that. #leadershipchat -8:14 PM Nov 30th, 2010
@PatRobeck1ofHis I think that you need to have a vision first, in order to have something to be passionate about. #LeadershipChat -8:14 PM Nov 30th, 2010
@Starbucker You also have to love what you do – you cannot fake passion. People can see right through that. #leadershipchat -8:13 PM Nov 30th, 2010
@MargieClayman@CASUDI for me, vision serves as a motivation, and it keeps my passion on a path instead of all over the darned place. #leadershipchat -8:13 PM Nov 30th, 2010
@fredmcclimans@swoodruff Passion & enthusiasm go hand-in-hand. The issue is your perspective: inward or outward? Pope or Cheerleader? #leadershipchat -8:13 PM Nov 30th, 2010
@arowect#leadershipchat personality may get you there, passion keeps you there, thats my theory -8:13 PM Nov 30th, 2010
@JDEbberly RT @MegIrving: “A great leader’s courage to fulfill his vision comes from passion, not position.”-John Maxwell #LeadershipChat -8:13 PM Nov 30th, 2010
@CASUDI@swoodruff so U could have short “bouts” of passion w/o vision ~ agree ~ it’s the enduring/continuing that is key #leadershipchat -8:13 PM Nov 30th, 2010
@Virulens “The only man never to be redeemed is the man without passion.” Ayn Rand. The irredeemable is not a great leader I think. #LeadershipChat -8:13 PM Nov 30th, 2010
@LisaPetrilli@MegMathur Love that example! Unique kind of leadership, and everyone surrounding him exudes passion as well. #LeadershipChat -8:13 PM Nov 30th, 2010
@charityestrella I agree that leading with vision is a by-product of true passion. Vision = solutions, mission = band-aids. #leadershipchat -8:12 PM Nov 30th, 2010
@MegIrving “A great leader’s courage to fulfill his vision comes from passion, not position.”-John Maxwell #leadershipchat -8:12 PM Nov 30th, 2010
@LVSConsulting Hi all – just stumbled upon #leadershipchat and, like others, will lurk a bit until I can contribute in a valued way… Thx! -8:12 PM Nov 30th, 2010
@TheBrandChef@MargieClayman oh no… passion has heart in it, it just may mean there is a need for it… you hit enthusiasm right on ! #leadershipchat -8:12 PM Nov 30th, 2010
@ServantTweeter Pig or Chicken Leadership? The Chicken contributed the Pig was Passionate about your breakfast gave his life! #Leadershipchat -8:12 PM Nov 30th, 2010
@Starbucker RT @DWesterberg: Not only passion – but leader knows how to find what to celebrate & energize team (yes, yes, yes!) #leadershipchat -8:12 PM Nov 30th, 2010
@megmathur Bruce Springsteen. Watch Live at Dublin. He surrounds himself w/ experts and gives them turns in the spotlight.@LisaPetrilli#LeadershipChat -8:11 PM Nov 30th, 2010
@ckburgess#LeadershipChat First and foremost, you need a burning drive to make things better-Change management is grueling process -8:11 PM Nov 30th, 2010
@pprothe Enthusiasm can wane; passion seems deeper, more sustainable #LeadershipChat -8:11 PM Nov 30th, 2010
@swoodruff@CASUDI I think it’s very hard to have enduring passion without a clear vision. #leadershipchat -8:11 PM Nov 30th, 2010
@MargieClayman@ldiomede oooh, wine would make me tired. If I could I’d pump myself full of Red Bull before #leadershipchat (that would be awful) -8:11 PM Nov 30th, 2010
@ntalukdar3 “One person with passion is greater than 50 people who are merely interested.” Can’t remember who said it… #leadershipchat -8:11 PM Nov 30th, 2010
@SeanMcGinnis@DavidHolzmer I would agree with you. Can also be reflected in an intensity or focus of purpose, don’t you think? #leadershipchat -8:11 PM Nov 30th, 2010
@AmySwipeRite@Starbucker You are dead on (as usual). Leading by example is paramount, and a true display of passion. #leadershipchat -8:10 PM Nov 30th, 2010
@swoodruff@JanelleBowden That’s a good question. I think of enthusiasm in more emotional terms. Passion deeper (but w/emotion still) #leadershipchat -8:10 PM Nov 30th, 2010
@pprothe RT @MargieClayman: People are comparing passion to buzz & bullets. Sometimes it can be soft tho, like a cool wind on a hot day. #leadershipchat -8:10 PM Nov 30th, 2010
@AmySwipeRite RT @Starbucker: Another way to show passion – lead by example. Never be afraid to roll up your sleeves and dig in (w/ a smile, of course!) #leadershipchat -8:10 PM Nov 30th, 2010
@DWesterberg Not only passion – but leader knows how to find what to celebrate & energize team – when we win – greater good wins #leadershipchat -8:10 PM Nov 30th, 2010
@MargieClayman People are comparing passion to buzz & bullets. Sometimes it can be soft tho, like a cool wind on a hot day. #leadershipchat -8:10 PM Nov 30th, 2010
@pprothe@Garyvee seems to exude passion everywhere he connects. I think of him when I think of passion. #LeadershipChat but many show it more subtly -8:10 PM Nov 30th, 2010
@TheBrandChef Leadership & transparency / Growth in the age of soci media or too easy to “fake?” 1st time participant, long time lurker. #leadershipchat -8:09 PM Nov 30th, 2010
@ldiomede@petevosspr Welcome Pete. BRace yourself. #LEadershipChat will wear you out. I like to have a glass of wine beforehand -8:09 PM Nov 30th, 2010
@RichardNatoli For me it comes down to one thing. If the leader doesn’t seem excited and passionate I wonder why the should I be? #leadershipchat -8:09 PM Nov 30th, 2010
@SeanMcGinnis How would you define passion in a leader? I think its good to have a common understanding of what we’re talking about. #leadershipchat -8:09 PM Nov 30th, 2010
@JDEbberly RT @ckburgess: Leaders are “people who leave their footprints in their areas of passion.” Author Unknown #LeadershipChat -8:08 PM Nov 30th, 2010
@arowect@LisaPetrilli#leadershipchat passion is shared through doing and showing that you care, putting time in is a big factor -8:08 PM Nov 30th, 2010
@ckburgess Leaders are “people who leave their footprints in their areas of passion.” Author Unknown #LeadershipChat -8:08 PM Nov 30th, 2010
@swoodruff@AmySwipeRite Well, I’m not always outwardly enthusiastic. I used to think that meant lack of passion, but not so. #leadershipchat -8:08 PM Nov 30th, 2010
@CASUDI@pprothe one day I hope to have people move furniture for me #leadershipchat (leaders should be willing to do anything!) -8:08 PM Nov 30th, 2010
@AmySwipeRite RT @Starbucker: How best to “show” passion? Keep the high positive energy, always, as hard as that may be to do #leadershipchat -8:07 PM Nov 30th, 2010
@petevosspr I’m Pete, new to #LeadershipChat. Graduate student at Gonzaga in Comms/Leadership, and do PR/SM for RealNetworks, aka @RealTweeter -8:07 PM Nov 30th, 2010
@Starbucker How best to “show” passion? Keep the high positive energy, always, as hard as that may be to do #leadershipchat -8:07 PM Nov 30th, 2010
@JanelleBowden A leader without passion is like a softdrink without bubbles… no buzz #leadershipchat -8:07 PM Nov 30th, 2010
@wilsonellis@CASUDI I know, I know. But family comes first. I’ve had health issues to deal with. Everyone is healing nicely. #leadershipchat -8:07 PM Nov 30th, 2010
@JDEbberly I would consider Brian Clark @copyblogger to be passionate – He is a passionate leader in copywriting – Just read his blog! #LeadershipChat -8:06 PM Nov 30th, 2010
@SeanMcGinnis@swoodruff As you defined it in your post today, I would agree that passion is a big strength in a leader. #leadershipchat -8:06 PM Nov 30th, 2010
@Doctor_Wu73#leadershipchat Mark Messier – former NHL captain – wears heart on sleeve. Picked others up. Never quit. Set an example. True leadership -8:05 PM Nov 30th, 2010
@swoodruff Indeed! RT @mikesansone: I can follow a leader with a passion, hard to follow a leader with a pathy (apathy) #leadershipchat -8:04 PM Nov 30th, 2010
@SeanMcGinnis Woot! Firsta official #leadershipchat from the beginning. So excited. Feel like a kid in a candy store…. -8:04 PM Nov 30th, 2010
@mikesansone I can follow a leader with a passion, hard to follow a leader with a pathy (apathy) #LeadershipChat -8:03 PM Nov 30th, 2010
@MargieClayman everyone is used to my Tuesday routine now, right? #leadershipchat followed without pause by #custserv! Join me, mah friends! -8:03 PM Nov 30th, 2010
@charityestrella RT @jdebberly: Heads Up to my followers: I will be participating in a new chat tonight – #LeadershipChat from 8p to 9p ET. You’re Invited! -8:03 PM Nov 30th, 2010
@JanelleBowden Hi everyone. Thought I’d pop in today and check out this chat. Will probably lurk until I feel I have something to offer. #leadershipchat -8:02 PM Nov 30th, 2010
@LisaPetrilli Let’s get this party started. We’re talking Importance of Passion in #leadership – Who strikes U as passionate leader & WHY? #LeadershipChat -8:02 PM Nov 30th, 2010
@TheAfter5Edge RT @JDEbberly: Heads Up to my followers: I will be participating in a new chat tonight – #LeadershipChat from 8p to 9p ET. You’re Invited! -8:01 PM Nov 30th, 2010
@JDEbberly Heads Up to my followers: I will be participating in a new chat tonight – #LeadershipChat from 8p to 9p ET. You’re Invited! -8:01 PM Nov 30th, 2010
@LisaPetrilli@swoodruff A large number of PASSIONATE leaders, I hope. Just like Sicilians – who are passionate, not wrathful! #leadershipchat -8:00 PM Nov 30th, 2010
#LeadershipChat is hosted each Tuesday at 8pmET by @LisaPetrilli and @swoodruff (mug-shots below). This week’s chat was an “open-mic” format: bring it, and discuss it.
We spent a good bit of time discussing the differences between Leadership, influence, motivation and manipulation. We also discussed the hiring/firing of bad apples and what it takes to be a leader – even if you are not in a leadership role. There was also an interesting discussion about surrounding yourself with the right team, prompted in part by @LouImbriano, and some interesting marriage-related comments by @berkson0 - all in all a great “open mic” discussion. I hope you enjoy the transcript as much as I enjoyed participating in the chat.
And please, remember to read from the bottom up! One additional note: If you’d like to see this type of summary for the Analyst/Influence chat that Steve Loudermilk (@loudyoutloud) and I host each week, let me know and I’ll hire somebody to make it happen =:-)
@LouImbriano@fredmcclimans: Sometimes the best way to judge a person is by the company they keep, who they trust, who they follow #leadershipchat <~ YES -9:25 PM Nov 23rd, 2010
@fredmcclimans Goodnight all, and thank you for giving me something (and some people) to be thankful for this year. #leadershipchat -9:22 PM Nov 23rd, 2010
@bruceserven RT @CASUDI: Thankful for the teams, individuals and other supporters who have helped me be successful in many endevours #Leadershipchat -9:21 PM Nov 23rd, 2010
@CarlSorvino RT @LisaPetrilli: Time 2 get back onto I-65, I am so thankful for #LeadershipChat family – wishing you all the happiest of Thanksgivings! See you next Tues! -9:18 PM Nov 23rd, 2010
Feature | @LisaPetrilli Time 2 get back onto I-65, I am so thankful for #LeadershipChat family – wishing you all the happiest of Thanksgivings! See you next Tues! -9:18 PM Nov 23rd, 2010
@LisaPetrilli@livepath You are a sweetheart! Will I get to finally meet you at SXSW or SOBCon? I’m planning to be at both… #LeadershipChat -9:10 PM Nov 23rd, 2010
@SeanMcGinnis@LisaPetrilli Thanks so much for #leadershipchat. Sorry I was late. Hope to do better next week, and hope to meet IRL at the Drake on 1st! -9:10 PM Nov 23rd, 2010
@CarlSorvino RT @swoodruff: Happy Thanksgiving, all you fine #LeadershipChat folks! See you next Tuesday! <—Ditto! Bummed I missed tonight’s chat. -9:09 PM Nov 23rd, 2010
@swoodruff Happy Thanksgiving, all you fine #LeadershipChat folks! See you next Tuesday! -9:08 PM Nov 23rd, 2010
@swoodruff Can’t seem to get WhattheHashtag to work for tonight’s #LeadershipChat transcript. Anyone smarter than me know how to pull this off? -9:06 PM Nov 23rd, 2010
@mccjustin@SeanMcGinnis (re hr) I’m learning culture fit, then passion, then skillset, then job req’s is the filtering that works best #leadershipchat -9:03 PM Nov 23rd, 2010
@LisaPetrilli@Robert_Rose That’s twice in 1 day you’ve been a sweetie… Thank you, kind sir I’m thankful we’re on similar journeys… #LeadershipChat -9:02 PM Nov 23rd, 2010
Feature | @LouImbriano@berkson0 if your going to cook the meal, you should have input on the groceries. I believe Bill Parcells stated that once. #leadershipchat -9:01 PM Nov 23rd, 2010
Feature | @quality1 Awesome RT @swoodruff Ill tell you what Im thankful for. I get to see my Marine son tomorrow, back from Guantanamo! Yee-haw! #leadershipchat -9:01 PM Nov 23rd, 2010
Feature | @fredmcclimans@berkson0 People spend more time vetting employees than spouses. Potential spouses and background checks = bad… Very bad. #leadershipchat -9:01 PM Nov 23rd, 2010
Feature | @SeanMcGinnis@mccjustin As a lawyer, I understand it as well. As a business leader, I agree completely that building a case 1st stinks. #leadershipchat -9:00 PM Nov 23rd, 2010
Feature | @livepath So far, vision, team, empathy, example, ability to grow people…. #leadershipchat. Keep it ccomin’ -8:59 PM Nov 23rd, 2010
Feature | @SeanMcGinnis RT @livepath: As a leader, my biggest strength is my strategic vision and ability to set direction based on that strategy. #leadershipchat -8:59 PM Nov 23rd, 2010
Feature | @LisaPetrilli New Q – What to do if part of C-Suite incl yourself strongly disagree w/CEO strategies? #LeadershipChat -8:58 PM Nov 23rd, 2010
Feature | @swoodruff I’ll tell you what I’m thankful for. I get to see my Marine son tomorrow, back from Guantanamo! Yee-haw! #leadershipchat -8:58 PM Nov 23rd, 2010
Feature | @SeanMcGinnis@mccjustin I think you;re right about the big co allowing firing (after dotted I’s and crossed T’s) Need 2 bld case 1st. #leadershipchat -8:57 PM Nov 23rd, 2010
Feature | @livepath Finish this statement: As a leader, my biggest strength is my ______. Talk amongst yourselves. #leadershipchat -8:57 PM Nov 23rd, 2010
Feature | @CASUDI Thankful for the teams, individuals and other supporters who have helped me be successful in many endevours #Leadershipchat -8:57 PM Nov 23rd, 2010
Feature | @newholla I fault managers/leaders for perpetuating the “bad apples”, it doesn’t happen overnight #leadershipchat -8:56 PM Nov 23rd, 2010
Feature | @quality1 Got to run. Happy Thanksgiving 2 those who celebrate it. Thanks for sharing your knowledge! Lisa & Steve-thx 4 this chat #leadershipchat -8:56 PM Nov 23rd, 2010
Feature | @SeanMcGinnis Also thankful for the investment my co has made in developing me. Recently completed adv leadership course. Twas great! #leadershipchat -8:56 PM Nov 23rd, 2010
Feature | @mccjustin I found in small business it was hard to fire, in big biz (corp) some HR gymnastics, but was easier to fire. SMB handcuffs #leadershipchat -8:55 PM Nov 23rd, 2010
Feature | @davidmcgraw I am thankful for the Men and Women who participate in this chat. Without them, my Tuesday evenings would not be the same #LeadershipChat -8:54 PM Nov 23rd, 2010
Feature | @quality1 RT @pprothe …if..chance, isnt it better 2 focus on whats working? the positive. Motivate into action vs submission#leadershipchat -8:54 PM Nov 23rd, 2010
Feature | @pprothe Thanks all for Wild West #LeadershipChat. Was hard to keep the fingers on the keyboard. -8:54 PM Nov 23rd, 2010
Feature | @LisaPetrilli I agree; thankful for oppt’y 2 share vision RT @ckburgess: #LeadershipChat – Thankful for Twitter & ability to share leadership vision -8:53 PM Nov 23rd, 2010
Feature | @livepath Thankful for my family, freedom, intelligent network of friends/peers, work that I love and serving the best clients around. #leadershipchat -8:53 PM Nov 23rd, 2010
Feature | @steinerm@jimworth agreed, and the coach MUST be able to accept the fact that there are *issues* and be willing to address them. #Leadershipchat -8:53 PM Nov 23rd, 2010
Feature | @swoodruff@mccjustin Open Mic. We’ve been talking about manipulation, firing bad employees, and what we’re thankful for! #leadershipchat -8:53 PM Nov 23rd, 2010
Feature | @SeanMcGinnis I’m thankful to be given the freedom to re-invent our business from the ground up. #leadershipchat -8:52 PM Nov 23rd, 2010
Feature | @sixuntilme RT @pprothe: Seriously-if given chance, isn’t it better to focus on what’s working? the positive. Motivate into action versus submission #leadershipchat -8:52 PM Nov 23rd, 2010
Feature | @pprothe Seriously-if given chance, isn’t it better to focus on what’s working? the positive. Motivate into action versus submission #leadershipchat -8:52 PM Nov 23rd, 2010
Feature | @sixuntilme@swoodruff That makes sense from a business perspective. But not all leaders are “bosses.” Some are part of social circles. #leadershipchat -8:51 PM Nov 23rd, 2010
Feature | @swoodruff What am I thankful for? “Meeting” all of you here (and some of you in real life – Lisa, Kerri, Lou, Leigh…) #leadershipchat -8:51 PM Nov 23rd, 2010
Feature | @livepath@swoodruff toxic attitudes are often trickle down from toxic (past/present) leadership though. Gotta use care #leadershipchat -8:51 PM Nov 23rd, 2010
Feature | @davidmcgraw I worked for an exec whose motto was fire the leadership team and the troops will come in line #LeadershipChat -8:50 PM Nov 23rd, 2010
Feature | @blehr11@CASUDI OK if keep buddy for u but does cause resentment with remaing staff tuff to carry small Co #LeadershipChat -8:50 PM Nov 23rd, 2010
Feature | @sixuntilme@newholla Totally true. Sometimes it’s ignorance that can be educated out of them. And other times they’re just rotten. #leadershipchat -8:49 PM Nov 23rd, 2010
Feature | @swoodruff@sixuntilme I think you can re-align people in mismatched roles. But toxic attitudes (over the long haul)? Risky investment. #leadershipchat -8:49 PM Nov 23rd, 2010
Martha Stewart and Ross Perot: Both iconoclasts whose brand is their name. Both were willing to push themselves into the spotlight, creating businesses through the sheer force of their own personal will. 
Lee Iacocca and Louis Gerstner: Two “hired guns” brought in to fix a business because they had celebrity status. Lee had earned his stripes helping to create iconic cars at Ford (both the Mustang and, ironically, the Pinto) – literally creating the then-modern day powerhouse Ford brand. 
Oprah Winfrey and Larry Flynt: Yes, they actually pair well in several ways. Both have a “you either love them or hate them” persona and both have been driven by humanitarian/freedom issues. For Oprah, her history of giving is unique, as is her humanitarian mission through the “O” network, which has become more important to her than its entertainment value. Larry, on the other hand (despite a somewhat sleezy demeanor) has a passion for free-speech, and a willingness to push the buttons that drive others to action. Is porn his passion? No – it’s freedom of speech and the press for all of us. You may love him, or hate him, but it’s unlikely you haven’t benefited from his controversy in some way.
Donald Trump and Richard Branson: Two men who clearly live larger than life. They live for both themselves and the celebrity that they create for themselves and their brands (both of which will survive long after their departure). People often underestimate the extent of the Trump empire, but it is vast, well managed and the man knows how to delegate. 
Larry Ellison and Steve Jobs: Both are their company and their company is them. But while Larry also lives outside of his company, Steve has become one with his company. In contrast to Steve, Larry lacks the universal, almost cultish, appeal that Steve has attained. 
Warren Buffet and Jack Welch: Two men driven by principle and discipline. For Warren (the ultimate Boy Scout?) there is a “Buffet Way”. For Jack, there is the “GE way”. Both ways have a common trait – We’re either #1 or we’re out. 
It started with a single, simple, question put to me by a good friend: “What are the key qualities needed to be a leader in customer service?” There are, of course, a great number of existing text books, essays, blogs, etc. that address “best practices” in customer service, so answering the question with an easy answer was, well, easy. Too easy. So, as I often do, I stepped back and took a look at the question in its true context.
It’s hard to think of any aspect of any market sector that doesn’t involve, or revolve around, influence. Back on October 7th, Steve Loudermilk (@loudyoutloud) and I tried a novel approach to our Analyst Relations/Influence chat (#ARchat) by engaging in a joint chat session with #B2Bchat, the B2B chat hosted by Ksenia Coffman (@kseniacoffman), Jeremy Victor (@jeremyvictor), Andrew Spoeth (@andrewspoeth) & the crew at @b2bento. 
#LeadershipChat is hosted each Tuesday at 8pmET by 
-9:31 PM Nov 30th, 2010
