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 By Fred McClimans, on March 3rd, 2011 A man runs into Superhero, Inc., charges up to the store owner and says “I’ve got a major problem! Can you help me?” The owner calmly replies “Of course.” He then goes into the back room and returns with Jimmy Olsen. The man is immediately suspicious. “That looks like Jimmy Olsen… . . . → Read More: Everybody wants Superman… By Fred McClimans, on February 8th, 2011 INFLUENCE. Sometimes a simple introduction and handshake is all you need. Influence is all around us, present in almost every aspect of our lives. We live through it in school, through our teachers, mentors and friends. We see it in our family lives, as our children are influenced by our own behavior and . . . → Read More: Influence and the Value of the Introduction By Fred McClimans, on January 26th, 2011 GAMIFICATION. I just love that word. Maybe it’s the similarity to the Red Hot Chili Pepper’s song “Californication”. Or maybe it’s the fact that while it isn’t one of the Seven Deadly Sins, it sure sounds like it belongs – especially the way it has become such a part of mainstream business culture . . . → Read More: Gamification and the Gaming of Foursquare By Fred McClimans, on January 20th, 2011 [Updated 1/21/11] A few weeks back, I was having a great discussion with my friends (and fellow Twitter #ProfServ chat moderators) Alan Berkson (@berkson) and Kelly Craft (@KRCraft) regarding our December 23rd, 2010 #ProfServ chat on Value Pricing. As we discussed and dissected the Value Pricing chat, and how it had evolved . . . → Read More: Professional Services: Do you know the difference? By Fred McClimans, on December 23rd, 2010 I was talking recently with my #ProfServ co-moderators Alan Berkson and Kelly Craft about Value Pricing and all I could think about was McDonald’s. No, I’m not a fan of their food and haven’t eaten there in ages – it was their product & pricing strategy that kept coming to mind, what they . . . → Read More: Value Pricing is more than just a Happy Meal By Fred McClimans, on December 7th, 2010 It started with a single, simple, question put to me by a good friend: ”What are the key qualities needed to be a leader in customer service?” There are, of course, a great number of existing text books, essays, blogs, etc. that address “best practices” in customer service, so answering the question with . . . → Read More: Customer Service Leadership? Press 1 for Yes… By Fred McClimans, on December 2nd, 2010 It’s hard to think of any aspect of any market sector that doesn’t involve, or revolve around, influence. Back on October 7th, Steve Loudermilk (@loudyoutloud) and I tried a novel approach to our Analyst Relations/Influence chat (#ARchat) by engaging in a joint chat session with #B2Bchat, the B2B chat hosted by Ksenia Coffman . . . → Read More: Influence in the B2B Sector: #ARchat & #B2Bchat By Fred McClimans, on November 30th, 2010 #LeadershipChat is hosted each Tuesday at 8pmET by @LisaPetrilli and @swoodruff. This week’s chat was on Passion and the role it plays in Leadership. For some good background reading, check out the following posts by Lisa “I Like The Pope” Petrilli and Steve “I Don’t Care Much For Cheerleaders” Woodruff which set the . . . → Read More: LeadershipChat Transcript Nov 30, 2010 By Fred McClimans, on November 23rd, 2010#LeadershipChat is hosted each Tuesday at 8pmET by @LisaPetrilli and @swoodruff (mug-shots below). This week’s chat was an “open-mic” format: bring it, and discuss it. We spent a good bit of time discussing the differences between Leadership, influence, motivation and manipulation. We also discussed the hiring/firing of bad apples and what it . . . → Read More: LeadershipChat Transcript Nov 23, 2010 By Fred McClimans, on November 14th, 2010
It is a very human instinct to trust somebody the better we know them. And how well we know somebody is often a result of the amount of time we spend with them. This level of trust can often equate to how much we are willing to believe, or be influenced by, . . . → Read More: Are we Outsourcing Common Sense to the Internet? |
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